Destiny Mendez

• Scheduled appointments and maintained accurate client documentation.
• Handled patient intake and updated electronic records efficiently.
• Provided front-office support while ensuring excellent customer service.
• Assisted with administrative duties and coordination between staff and patients.

• Manage patient scheduling, insurance verification, and appointment coordination.
• Maintain confidential records and prepare documentation for providers and administrative staff.
• Communicate with hospitals, insurance companies, and clients regarding authorizations and scheduling.
• Support office operations including billing assistance, inventory tracking, and records management.
• Provide professional customer service in a fast-paced medical office environment.

• Delivered customer service in a high-volume environment.
• Processed transactions accurately and handled cash management responsibilities.
• Resolved customer concerns professionally while maintaining efficiency.

• Coordinated and scheduled surgical procedures with physicians, hospitals, and patients. • Obtained insurance authorizations and verified coverage for surgical services. • Educated patients regarding upcoming procedures, pre-operative requirements, and post-operative expectations. • Communicated daily with physicians and hospital staff regarding surgery schedules and case coordination. • Maintained confidential patient records and ensured accurate documentation. • Provided administrative support, appointment scheduling, and customer service in a fast-paced specialty practice.

• Managed front desk operations including scheduling, phone calls, filing, and client communication.
• Verified insurance information and maintained organized confidential records.
• Processed payments and supported bookkeeping and administrative functions.
• Coordinated referrals, documentation, and communication between providers and clients.
• Maintained accurate data entry and updated electronic records.