Destiny Miller
Marysville,OH
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
Work History
Case Manager
Youngstown State University
Youngstown, Ohio
03.2024 - 10.2025
- Assisted students in navigating academic resources and support services.
- Coordinated case management for diverse student populations and individual needs.
- Developed personalized action plans to address student challenges and goals.
- Collaborated with faculty and staff to enhance student support initiatives.
- Monitored client progress through regular follow-up contacts.
Child Protection Specialist
Cuyahoga County Department of Children and Family Services
Cleveland , OH
04.2023 - 01.2024
- Conducted regular home visits to assess safety and wellbeing of children in high-risk situations.
- Collaborated with social services, law enforcement, and other stakeholders to provide comprehensive support for vulnerable families.
- Maintained accurate records on all case activities including notes from interviews and assessments conducted with clients and families.
- Participated in multidisciplinary team meetings to discuss best practices when working with at-risk youth.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Updated documents and maintained permanent records.
Correctional Officer-Lieutenant
Grafton Correctional
Grafton, Ohio United States
11.2014 - 12.2022
- Supervise, create schedules, give post orders, lead by exceptional example correction officers
- Supervise shifts responsible for maintaining appropriate control, security and well being of staff and inmates at all times
- Perform a variety of different emergency procedures to save and protect lives, as well as ensure safety of the community
- Responsible for carrying out the mission of the Ohio Department of Corrections
- Responsible for enforcing the regulations governing the operation of a correctional institution, serving as both a supervisor and counselor of both officers and inmates
- First Responder certified
- Knowledge and enforcement of public policy
- Managing residential treatment unit (Mental Health).
Program Leader
Neighborhood Ministries
Youngstown, Ohio United States
01.2013 - 11.2014
- Temporary work level as program director working with vulnerable community families
- Experienced in managing and teaching adolescents
- Development of programs and activities for adolescents to have fun while learning in an effective after school environment
- Attended meetings, answered phones/made outgoing calls, planned recreation and entertainment activities that involved the children, helped with homework, supervised indoor/outdoor activities, clean, prepared and served food, sanitized tables and chairs before and after program, took CPR/First Aid and Universal Precaution classes, and provided child care services
- Directed after school programs/activities for kids and teenagers
- Provide homework and tutoring assistance, enrichment and recreation activities to students in ways that measurably improve their learning and social skills and raise their self-confidence
- Help keep classroom/areas organized and neat
- Cultivating, soliciting, and stewarding relationships with schools, faith partner, and donors to provide kind resources for individuals and families receiving services through Neighborhood Ministries
- Record of data entry stats for incoming and outgoing commodities/resources
- Grant reviewer for compliance and renewal
- Effective written and verbal communication to social service and community agencies
- Managed volunteers and staff.
Education
Masters in Public Administration -
Cleveland State University
05-2020
Bachelors of Science in Criminal Justice - Criminal Justice
Youngstown State University
Youngstown, OH05-2014
Skills
- Managing caseloads efficient and effective
- Pro active communication to include interpersonal communication skills
- Professional coach with individuals on the job training, academic, and social service settings Assisting with individual goals
- Efficient and effective with the coordination of student support and outreach within a network of CARE
- Reliable at completing and monitoring required documentation, using technology, and systems This include electronic case manager tools such as NABITA
- Effective with maintaining confidentiality and as need to know information regarding sensitive matters
- Received the Ohio Reach Grant and developed a program for foster experienced students
Timeline
Case Manager
Youngstown State University
03.2024 - 10.2025
Child Protection Specialist
Cuyahoga County Department of Children and Family Services
04.2023 - 01.2024
Correctional Officer-Lieutenant
Grafton Correctional
11.2014 - 12.2022
Program Leader
Neighborhood Ministries
01.2013 - 11.2014
Masters in Public Administration -
Cleveland State University
Bachelors of Science in Criminal Justice - Criminal Justice
Youngstown State University