Destiny Muñoz
San Gabriel,CA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Waitress
The Capital Grille
Los Angeles, California
04.2024 - 06.2025
- Provided excellent customer service to enhance dining experiences.
- Took and processed food orders efficiently using POS systems.
- Assisted team members during busy shifts to ensure smooth operations.
- Maintained cleanliness and organization of dining area and service stations.
- Handled customer inquiries and resolved issues professionally and promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Stocked service areas with supplies during slow periods.
- Collaborated with kitchen staff to ensure timely food delivery.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
Waitress Bartender
Little Mexico Restaurant
East Los Angeles
05.2022 - 05.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Served food and beverages while ensuring customer satisfaction.
- Handled cash transactions and processed payments efficiently.
- Assisted in training new staff on service standards and procedures.
- Collaborated with team members to ensure smooth restaurant operations.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Bussed tables as needed during peak hours.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Temple City
Temple citySkills
- Point of sale systems
- Order processing
- Menu knowledge
- Food safety practices
- Team player
Certification
- National Bartender Academy Certification
Timeline
Waitress
The Capital Grille
04.2024 - 06.2025
Waitress Bartender
Little Mexico Restaurant
05.2022 - 05.2023
Temple City