Destiny Nichols
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gate Service Agent
Spirit Airlines Inc.
Charlotte, NC
03.2023 - Current
- Greeted passengers, checked tickets and directed them to the appropriate area.
- Processed arrivals and departures of aircrafts, operated jet bridges for boarding and disembarking passengers.
- Provided customer service assistance to passengers in need of special services or accommodations.
- Coordinated ground crew operations with flight attendants and pilots during pre-flight preparation activities.
- Verified passenger identification documents such as passports, visas, driver's licenses, ensuring accuracy of information provided.
- Maintained communication between airlines personnel, air traffic controllers, ground crews, maintenance staff.
- Adhered strictly to airline policies concerning cabin safety procedures prior to take-off or landing.
- Performed routine cleaning tasks inside the airplane cabin before and after each flight.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Ramp Agent
Peidmont Airlines
CHARLOTE, NC
09.2022 - 03.2023
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
Operations Manager
AMAZON WAREHOUSE
Charlotte, NC
06.2017 - 03.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Built strong operational teams to meet process and production demands.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Assisted in organizing warehouse stock to ensure efficient storage, retrieval, and replenishment of products.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Loaded and unloaded freight from trucks using forklift equipment.
Education
High School Diploma -
NORTHWEST SCHOOL OF THE ARTS
CHARLOTTE06-2017
Skills
- Passenger Assistance
- Reservation Management
- Payment Processing
- Detail Oriented
- Problem-Solving
- Accommodation Planning
- Flexible and Adaptable
- Analytical Thinking
- Team building
- Multitasking
- Calm Under Pressure
- Teamwork and Collaboration
- Organization
Certification
- OPERATIONS
- CRO
Timeline
Gate Service Agent
Spirit Airlines Inc.
03.2023 - Current
Ramp Agent
Peidmont Airlines
09.2022 - 03.2023
Operations Manager
AMAZON WAREHOUSE
06.2017 - 03.2023
High School Diploma -
NORTHWEST SCHOOL OF THE ARTS
- OPERATIONS
- CRO
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Jonathan E Vargas FigueroaJonathan E Vargas Figueroa
Flight Attendant at Spirit Airlines Inc.Flight Attendant at Spirit Airlines Inc.
Daily MartinezDaily Martinez
Airport Customer Service Agent at Spirit Airlines Inc.Airport Customer Service Agent at Spirit Airlines Inc.