DESTINY NODAL
United States
Summary
Customer Service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vertilux
05.2023 - Current
- Handled customer inquiries and suggestions in a Professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Entered orders and printed out confirmations for all orders.
- Invoiced all orders once they've shipped.
- Communicated with sales representatives about customer inquires.
- Answered constant flow of customer calls with minimal wait times.
Assistant
Sign Center
05.2022 - 02.2023
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to Provide effective assistance for specific aspects of business operations.
- drafted and sent emails to communicate on behalf of company.
- Closely managed projects to ensure efficient use of time
Server/Hostess
Brimstone Restaurant Group
10.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Coordination Manager
Top Tier Window
03.2021 - 05.2022
- In charge of email supervision and responses.
- assisted owners with daily task and Provided accurate estimates for window installments per every client and situation.
- Designed and edited floor plans based on customers needs
- performed the duties of receptionists when needed, answering phone calls, assured clients with information requested, and maintained and filed documents for the company of ongoing and past transactions.
Education
Associate's -
Florida Career College
07.2024
Skills
- Creative Thinking
- Highly organized and efficient
- Management Skills
- Analytical Skills
- Customer Service Skills
- Flexibility and Adaptability
- Critical Thinking
- Poised under pressure
Hobbies
Crafting
Reading
Photography
creativity
Timeline
Customer Service Representative
Vertilux
05.2023 - Current
Server/Hostess
Brimstone Restaurant Group
10.2022 - 06.2023
Assistant
Sign Center
05.2022 - 02.2023
Coordination Manager
Top Tier Window
03.2021 - 05.2022
Associate's -
Florida Career College
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