DESTINY ORENGO
Gulfport,USA
Summary
Highly-motivated to take on new challenges. Strong work ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Antonio’s Pizzeria
Gautier, MS
07.2024 - Current
- Resolved customer complaints promptly, improving satisfaction and fostering positive dining experiences.
- Trained new employees in customer service and food preparation protocols to ensure consistent quality and service.
- Implemented new menu items and promoted seasonal specials, increasing customer interest and engagement.
- Managed inventory and ordered supplies to ensure smooth operations.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated service for food runners and other kitchen staff.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated pizza ovens, ensuring optimal cooking temperatures for consistent results.
- Prepared high-quality pizzas using fresh ingredients and traditional techniques.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Managed documentation for incoming and outgoing shipments efficiently.
- Verified purchase orders, invoices and packing slips for correctness.
Cashier Floor Supervisor
Bella Mi Shop
Biloxi, Ms
12.2023 - 07.2024
- Managed cash handling procedures to maintain accuracy and security of funds.
- Resolved customer complaints effectively to enhance overall shopping experience.
- Performed daily opening and closing duties such as balancing registers, verifying bank deposits, reconciling petty cash funds.
- Implemented promotional displays to highlight seasonal products and boost sales.
- Assisted in inventory management by monitoring stock levels and replenishing supplies.
- Implemented policies and procedures related to safety, security, merchandising displays.
- Reviewed security camera footage to monitor any suspicious activity at the registers.
- Created detailed reports outlining daily sales figures, labor costs, inventory levels.
- Maintained a clean work area free from clutter or debris.
Waitress/Bartender/Hostess/Trainer Assistant
El Aguila
Gulfport
09.2020 - 11.2023
- Greeted customers, answered questions, and recommended specials to enhance dining experience and boost sales.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Resolved customer concerns promptly and escalated issues to management for further action.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Conducted training sessions for new employees to ensure they understood their roles and responsibilities. to perform duties.
- Completed cleaning tasks at end of shift to ensure a hygienic and welcoming environment for customers. at the end of shift.
Guest Service Associate
European Wax Center
Diberville
08.2021 - 11.2021
- Welcomed high volume of guests, enhancing overall customer service experience.
- Welcomed large volume of guests and improved overall customer service.
- Identified guest issues and provided practical solutions to improve satisfaction.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Documented guest feedback to inform leadership on potential process improvements.
- Focused on individual needs to enhance client experience. to make clients feel comfortable.
- Introduced client education program to ensure customer comfort.
Cashier
New York Pizza
Biloxi
11.2018 - 01.2019
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Maintained professionalism in stressful situations, successfully diffusing tensions.
- Cultivated customer relationships, fostering loyalty and encouraging repeat business.
Education
Child Psychology -
Mississippi Gulf Coast Community College
PerkinstonHigh School Diploma -
Biloxi High School
GulfportSkills
- Customer Service
- Customer complaint resolution
- Inventory management
- Sales promotions
- Planning and Coordination
- Organization and Time Management
- Multitasking
- Staff Development
- Team collaboration
- Flexibility and adaptability
- Bilingual Communication
Languages
English & Spanish
Timeline
Assistant Manager
Antonio’s Pizzeria
07.2024 - Current
Cashier Floor Supervisor
Bella Mi Shop
12.2023 - 07.2024
Guest Service Associate
European Wax Center
08.2021 - 11.2021
Waitress/Bartender/Hostess/Trainer Assistant
El Aguila
09.2020 - 11.2023
Cashier
New York Pizza
11.2018 - 01.2019
Child Psychology -
Mississippi Gulf Coast Community College
High School Diploma -
Biloxi High School