Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Pates

Jacksonville,FL

Summary

Results-driven Operations Supervisor with 4+ years of logistics and operations experience within high-volume distribution environments. Proven ability to lead teams, optimize workflows, and ensure compliance with safety and quality standards. Skilled in workforce management, performance coaching, operational reporting, and process improvement. Known for fostering a collaborative team culture while consistently meeting operational targets and service goals.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Fedex Express Corporation
Jacksonville, FL
01.2023 - Current

• Lead daily operational activities in a high-volume logistics facility, ensuring efficient package processing and on-time delivery performance.

• Supervise and support frontline employees, providing coaching, guidance, and performance feedback to maintain productivity and accountability.

• Manage workforce scheduling and staffing adjustments based on operational demand and volume fluctuations.

• Monitor key operational metrics and implement improvements to increase efficiency and service reliability.

• Ensure compliance with corporate policies, safety standards, and regulatory requirements across all operational functions.

• Conduct employee evaluations, support training initiatives, and foster a culture of collaboration and operational excellence.

• Address operational challenges in real time, resolving workflow issues to prevent service disruptions.

Cheerleading Coach

Davis Allstar Gym
Jacksonville, FL
05.2022 - Current
  • Plan and lead cheerleading practices focused on stunts, tumbling, jumps, choreography, and conditioning.
  • Teach athletes proper cheer techniques and safety procedures to prevent injuries.
  • Choreograph and clean competition routines including music timing, formations, and transitions.
  • Prepare teams for local, regional, and national competitions.
  • Monitor athlete progress and provide individual coaching and constructive feedback.
  • Ensure all stunts and tumbling skills follow safety guidelines and age-appropriate levels.
  • Build team spirit, discipline, and positive sportsmanship among athletes.
  • Coordinate with gym owners, assistant coaches, and parents regarding practice schedules, competitions, and team expectations.
  • Supervise athletes during practices, competitions, and travel when required.
  • Assist with tryouts, team placements, and skill evaluations.
  • Maintain attendance records and communicate updates or concerns with parents/guardians.
  • Encourage confidence, teamwork, and leadership in athletes.

Operations Coordinator

Fedex Ground
Jacksonville, FL
01.2021 - 01.2023

• Coordinated operational and administrative functions supporting daily logistics operations.

• Monitored shipment flow and operational performance metrics to maintain service efficiency and meet facility targets.

• Ensured compliance with company policies, safety regulations, and transportation standards.

• Maintained accurate documentation related to driver compliance, vehicle maintenance, and operational reporting.

• Managed communication between drivers, contractors, and internal departments to ensure smooth operational execution.

• Addressed customer service concerns and assisted in resolving service disruptions or delivery issues.

Education

Business Administration

University of Phoenix
03.2026

High School Diploma - undefined

Orange Park High School
01.2018

Skills

    Operations Management

    Team Leadership & Development

    Workforce Scheduling

    Performance Management

    Process Improvement

    Inventory & Logistics Coordination

    Safety & Compliance Monitoring

    Data Tracking & Operational Reporting

    Problem Solving & Decision Making

    Communication & Cross-Team Collaboration

Timeline

Operations Supervisor

Fedex Express Corporation
01.2023 - Current

Cheerleading Coach

Davis Allstar Gym
05.2022 - Current

Operations Coordinator

Fedex Ground
01.2021 - 01.2023

Business Administration

University of Phoenix

High School Diploma - undefined

Orange Park High School