Destiny Patnode
Wassaic,NY
Summary
Professional, dedicated and loyal individual with a background in customer service. Experienced in working directly with the public. Self-motivated with strong communication skills. Proven ability to develop professional relationships. Strong desire to learn and grow.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Scheduling Coordinator
Northwell Health
Sharon, CT
12.2022 - Current
- Coordinated appointment schedules for multiple departments within Northwell Health.
- Streamlined patient communications to confirm and reschedule appointments, reducing wait times.
- Utilized electronic scheduling systems to optimize workflow across various teams.
- Managed in-person and telemedicine appointments to improve patient access.
- Communicating effectively with different departments via phone, email or computer.
- Resolved scheduling conflicts through proactive problem-solving, ensuring optimal appointment availability.
- Coordinated resources with departments to foster collaboration and improve scheduling processes.
Assistant/Bookkeeper
Simply You by Courtnie LLC
Dover Plains, New York
01.2023 - 01.2025
- Managed daily bookkeeping tasks and maintained accurate financial records.
- Assisted with payroll processing and employee expense reimbursements.
- Prepared monthly financial statements and reconciled bank accounts.
Server/Bartender Shift Manager
Copperfields Restaurant
Salt Point, New York
01.2014 - 12.2018
- Managed table assignments and ensured timely service for guests.
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure accurate food orders.
- Trained new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
Education
Emerging Leaders Program - Northwell Emerging Leaders Program
Marist College
Poughkeepsie, NY 09.2025 - 01.2026
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH 04.2020 - 12.2024
Webutuck High School
Amenia, NYSkills
- Appointment scheduling
- Schedule organization
- Proficient in Cerner
- Proficient in Microsoft Office
- Effective communication
- Customer service
- Problem solving
- Effective multitasking
- Time management
- Teamwork
- Dedication
- Financial recordkeeping
Timeline
Emerging Leaders Program - Northwell Emerging Leaders Program
Marist College
09.2025 - 01.2026
Assistant/Bookkeeper
Simply You by Courtnie LLC
01.2023 - 01.2025
Scheduling Coordinator
Northwell Health
12.2022 - Current
Bachelor of Arts - Psychology
Southern New Hampshire University
04.2020 - 12.2024
Server/Bartender Shift Manager
Copperfields Restaurant
01.2014 - 12.2018
Webutuck High School