Destiny Peña
Bronx,Ny
Summary
I am an upbeat, energetic hospitality manager with a track record in increasing productivity by developing stakeholders and creating a service culture in a business. I take pride in delivering results and have a strong acumen in restaurant and retail operations. Retail Math and Analytics Team management and development Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Multi-Unit Operations Manager
Alidoro
11.2019 - Current
- Planned, developed, and directed the daily operations of each Alidoro location, and held GMs accountable of responsibilities
- Recruited and planned training for all hourly and salaried employees
- Educated and trained new hires and current staff on new SOP’s and develop matrices to help streamline operations
- Acts as a liaison regarding the communication between ops services, and cross functional teams
- Ensure facilities met DOH and food safety standards and facilitated the upkeep in all equipment within the store
- Directed all catering and event activities and coordinated with cross-functioning teams in ensuring events ran as smooth as possible
- Created strategies in efforts to maximize profitability, and driven results that were aligned with Alidoro’s P&L and forecasts.
Senior Training General Manager
Ample hills Creamery
06.2019 - 08.2019
- Oversaw and facilitated all trainings for management and associate roles
- Educated and trained new hires and current staff on new SOP’s, company promotions and new launches
- Developed and executed sales budgets and strategies in effort to increase store’s performance and profitability in all AHC stores
- Recruited and hired candidates for associate and management opportunities
- Managed and oversaw all visual merchandising standards to ensure scoop shops were meeting compliance
- Created culture and moral incentives to keep staffing retention afloat
- Developed training modules to help streamline customer experiences and enhance operational procedures
General Manager of chelsea
Ample Hills Creamery
05.2016 - 06.2019
- Oversaw and managed the café and daily operations of a $1.5 mm business
- Develop and execute sales strategies in efforts to increase store’s performance and profitability
- Manages store’s inventory, P&L, and staffing based off of LY forecasting and overall targets
- Acted as the point person for all communication between Distribution, Social Media and Retail Operations in regard to new product updates, operational procedures, and system implementations
- Educated and train new hires and current staff on coffee, operational procedures and company’s standards
- Ensured shop was in compliance to DOH regulations and created a safe service environment for staff and guests
- Evaluated and provided coaching for all quality control and food preparation standards
Head Barista
Whole Foods Market
10.2015 - 05.2016
Assistant Manager
Coffee Bean & Tea Leaf
06.2013 - 11.2014
Kitchen Manager
Chipotle Mexican Grill
06.2013 - 06.2014
Education
GED -
Dr. Derrick Griffith Cuny Preparatory School
The Bronx, NY06.2010
Skills
- Restaurant & Retail operations
- P&L management & Shrink management
- Talent Acquisition/LMS Databases
- Microsoft Office and Inventory Databases
- Project management skills
- Recruitment and Staffing
- Certification: NYC Food Handlers License
Timeline
Multi-Unit Operations Manager
Alidoro
11.2019 - Current
Senior Training General Manager
Ample hills Creamery
06.2019 - 08.2019
General Manager of chelsea
Ample Hills Creamery
05.2016 - 06.2019
Head Barista
Whole Foods Market
10.2015 - 05.2016
Assistant Manager
Coffee Bean & Tea Leaf
06.2013 - 11.2014
Kitchen Manager
Chipotle Mexican Grill
06.2013 - 06.2014
GED -
Dr. Derrick Griffith Cuny Preparatory School
Similar Profiles
Tanai StanleyTanai Stanley
Barista at AlidoroBarista at Alidoro
CORDILIA D. WILLIAMSCORDILIA D. WILLIAMS
District Manager at Surgical Solutions LLCDistrict Manager at Surgical Solutions LLC
DOMINIQUE RUTLEDGEDOMINIQUE RUTLEDGE
Pharmacy Technician at Capsule PharmacyPharmacy Technician at Capsule Pharmacy
AFSHAN HUSSAINAFSHAN HUSSAIN
IM Residency Training at Jacobi Medical Center/AECOMIM Residency Training at Jacobi Medical Center/AECOM
DYANARA DIAZDYANARA DIAZ
Afterschool Nanny at Care.comAfterschool Nanny at Care.com