Regina Leonard
Dover,US
Summary
District Leader with extensive expertise in restaurant management and operations, leveraging strategic planning and leadership training to drive sales growth and enhance team efficiency. With over 18 years of experience, excels in mentoring and motivating teams, ensuring adherence to brand standards and fostering a collaborative work environment. Proven track record of boosting sales by millions and improving customer satisfaction through innovative training programs and operational improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Multi-Unit Operations Manager
Dunkin
York, PA
09.2021 - Current
- Develop General managers for store operations.
- Manage training, enhancing operational skills and boosting team performance.
- Increase sales by $2M across sites, driving revenue growth.
- Develop training materials, improving efficiency and team cohesion.
- Organize development events, fostering professional growth and development.
Multi-Unit Manager
Popeyes Chicken
Harrisburg, PA
05.2019 - 09.2021
- Oversaw operations at multiple locations, of over 60+ employees ensuring policy compliance and operational efficiency.
- Developed strategies enhancing customer service and operational cost efficiency.
- Monitored performance metrics, improving inventory control and quality assurance.
- Resolved issues effectively, enhancing service quality and operational processes.
- Built strong team relationships, fostering a collaborative work environment.
General Manager
KFC
York, PA
06.2018 - 12.2019
- Managed financial performance, boosting profitability through strategic cost-saving measures.
- Led employee training, ensuring adherence to company policies and enhancing operational efficiency. Which resulted in becoming a training store for the brand.
- Fostered a collaborative work culture, driving team synergy and cross-departmental cooperation.
- Addressed customer complaints promptly, maintaining service quality and customer satisfaction.
- Introduced recognition programs, enhancing staff motivation and aligning with organizational goals.
General Manager
Boston Market
Baltimore, MD
06.2007 - 06.2018
- Led operational strategies boosting efficiency and customer satisfaction.
- Managed daily operations, enhancing service quality and cost control.
- Implemented training programs ensuring policy compliance and staff development.
- Resolved customer issues promptly, maintaining high service standards.
- Facilitated team building, promoting interdepartmental collaboration.
- Team starred in a company commercial for the brand.
Education
High School Diploma - undefined
Western High School
Baltimore, MDSkills
- Staff Development
- Leadership training
- Sales leadership
- Strategic Planning
- Motivational Speaking
- Turn-over specialist
- Coaching
- Mentoring
- Food Safety
- Restaurant Management
- Team Building
- Operations Management
Certification
Examination Proctor Certification at ServSafe
Personal Information
Skills
- Hospitality
- Budgeting
- Inventory Control
- Inspection Readiness
- Profit and loss (p&l) management
U. S. Army
8 Years of service.
Timeline
Multi-Unit Operations Manager
Dunkin
09.2021 - Current
Multi-Unit Manager
Popeyes Chicken
05.2019 - 09.2021
General Manager
KFC
06.2018 - 12.2019
General Manager
Boston Market
06.2007 - 06.2018
High School Diploma - undefined
Western High School