Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Plant

Decatur,GA

Summary

Well-Qualified hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience with a passion for the healthcare industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

PATIENT CARE TECHNICIAN

WELLSTAR ATLANTA MEDICAL CENTER
Atlanta
06.2022 - 02.2024
  • Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Created and maintained patient profiles, including diagnosis codes, procedure codes, and insurance information.
  • Verified accuracy of customer information by collecting and inputting data into system.

CUSTOMER SERVICE REPRESENTATIVE

VXI GLOBAL
College Park
01.2019 - 05.2022
  • Reviewed and evaluated claims to determine if they meet the insurance criteria for reimbursement.
  • Analyzed and interpreted policy language, medical records, and other relevant data to identify coverage issues.
  • Resolved billing between providers and third party payers in a timely manner.
  • Participated in meetings with physicians, nurses, coders, billing personnel., regarding denial prevention initiatives.
  • Works closely with appeals in obtaining all pertinent information
  • Resolves unpaid claim

Education

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WOODRUFF MEDICAL TRAINING & TESTING
Gainesville, GA

HIGH SCHOOL DIPLOMA - undefined

LOCUST GROVE HIGH SCHOOL
Locust Grove, GA
05.2019

Skills

  • Information protection and data entry
  • Claims review and payment processing
  • Medical terminology and billing
  • Critical thinking and complex problem solving
  • Insurance denial management
  • Patient registration
  • Patient care

Certification

Phlebotomy

Certified nursing assistant

Electrocardiogram technician

Patient care technician

Timeline

PATIENT CARE TECHNICIAN

WELLSTAR ATLANTA MEDICAL CENTER
06.2022 - 02.2024

CUSTOMER SERVICE REPRESENTATIVE

VXI GLOBAL
01.2019 - 05.2022

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WOODRUFF MEDICAL TRAINING & TESTING

HIGH SCHOOL DIPLOMA - undefined

LOCUST GROVE HIGH SCHOOL