Destiny Reed
Jacksonville,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sutter Health
Remote, AR
09.2022 - 05.2024
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
Customer Service Representative
Amazon
Remote, AR
11.2021 - 09.2022
- Maintained records of customer interactions and transactions for future reference.
- Provided accurate information about products or services to customers.
- Verified accuracy of data entered into system prior submitting order forms.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AR05-2021
Skills
- Call Center Operations
- Appointment Scheduling
- Performance Metrics
- Empathy and patience
- CRM Software Usage
- Customer Service
- Payment Processing
- Data Entry
Timeline
Customer Service Representative
Sutter Health
09.2022 - 05.2024
Customer Service Representative
Amazon
11.2021 - 09.2022
High School Diploma -
Jacksonville High School