Destiny Revilla
Summary
Dedicated Psychology student with hands-on experience in customer service and childcare. Proven ability to engage diverse populations through effective communication and conflict resolution. Aiming to utilize organizational and leadership skills to contribute positively in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Burbank Park District
Burbank, Illinois
05.2025 - Current
- Assisted patrons and provided excellent customer service.
- Processed registrations and payments accurately.
- Answered questions and resolved concerns professionally.
- Managed reservation systems for facility rentals and event bookings.
- Handled incoming calls, responding to inquiries with accurate information.
- Processed registration forms and payments for recreational programs efficiently.
- Greeted guests upon arrival and provided excellent customer service.
- Trained newly hired employees on front desk procedures and business operations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Collaborated closely with other departments when necessary.
- • Entrusted with opening and closing responsibilities, including preparing the front desk for operations, balancing transactions, and completing end-of-day procedures.
KidZone Staff
Burbank Park District
Burbank, Illinois
05.2023 - Current
- Supervised children, fostering a safe and engaging environment for learning and play.
- Demonstrated patience, leadership, and problem-solving skills.
- Communicated with parents and coworkers to ensure a cohesive support system for children.
- Maintained cleanliness of equipment, floors, and furniture to promote a hygienic and safe space for children.
Education
Bachelor of Science - Psychology, Human Resources
University of Illinois Chicago
1200 W Harrison St, Chicago, IL 6060705-2028
Associate Degree - Psychology
Harold Washington College, City College of Chicago
30 E Lake St, Chicago, IL 6060105-2026
High School Diploma -
Victoria Soto High School
5025 S St Louis Ave, Chicago, IL 6063206-2024
Skills
- Front desk operations
- Customer Service
- Communication
- Conflict Resolution
- Microsoft Office
- Organization
- Time Management
- Team Leadership
- SPPS Data Analysis
Certification
CPR Certified
Leadership Experience
Varsity Girls Basketball Team Captain
• Led teammates through practices and competitions by fostering a culture of accountability, collaboration, and resilience.
• Served as a mentor and role model, promoting effective communication, teamwork, and a strong work ethic both on and off the court.
Timeline
Front Desk Associate
Burbank Park District
05.2025 - Current
KidZone Staff
Burbank Park District
05.2023 - Current
Bachelor of Science - Psychology, Human Resources
University of Illinois Chicago
Associate Degree - Psychology
Harold Washington College, City College of Chicago
High School Diploma -
Victoria Soto High School