Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Rodriguez

East Orange,NJ

Summary

Dynamic professional with a proven track record at Verizon, excelling in sales achievement and customer service excellence. Skilled in team leadership and problem-solving, I consistently drove revenue growth while guiding customers through complex sales processes. Bilingual communicator adept at fostering collaboration and enhancing client engagement.

Overview

10
10
years of professional experience

Work History

Hybrid Consulting Representative

Verizon
12.2022 - Current
  • Guided up to 65 customers daily through sales stages to enhance engagement.
  • Maintained monthly sales exceeding $50,000 to drive revenue growth.
  • Demonstrated expertise in client-specific products and services to support sales efforts.
  • Addressed inquiries related to pricing, policies, contracts, and delivery processes.
  • Collaborated with management and client executives to align business strategies.
  • Ensured compliance by adhering to Quality Control standards.
  • Verified accuracy of files with compliance department for all customer accounts during sales and delivery.

Dispatch Manager

Amazon Fulfillment Center
11.2020 - 11.2022
  • Delivered quick, efficient package selection services across warehouse operations.
  • Supervised team of 50 employees, implementing training programs to enhance performance.
  • Safely operated machinery while adhering to PPE protocols at all times.
  • Maintained detailed employee records for accurate tracking of attendance and productivity.
  • Analyzed customer feedback to identify areas for service improvement and provided actionable solutions.
  • Coordinated timely delivery of goods by effectively communicating with drivers and warehouse personnel.

Caterer

Sylvia’s Restaurant and Catering
01.2016 - 02.2020
  • Delivered exemplary guest service across all banquet services and catering events.
  • Served food and beverages promptly, ensuring timely customer satisfaction.
  • Conducted follow-ups with guests to address concerns and enhance experience.

Education

Bachelor of Science - Economics, Creative Writing

New York University
New York, NY
05.2021

Skills

  • Microsoft Office Suite
  • Team leadership
  • Bilingual communication
  • Problem-solving
  • Time management
  • Sales achievement
  • Customer service excellence
  • Team collaboration
  • Conflict resolution

Timeline

Hybrid Consulting Representative

Verizon
12.2022 - Current

Dispatch Manager

Amazon Fulfillment Center
11.2020 - 11.2022

Caterer

Sylvia’s Restaurant and Catering
01.2016 - 02.2020

Bachelor of Science - Economics, Creative Writing

New York University