Destiny Rodriguez
Glendale,AZ
Summary
Highly motivated customer service professional with a proven track record of delivering outstanding customer service. Skilled in strategic prospecting and problem-solving, with a strong work ethic and exceptional interpersonal skills. Adept at building and maintaining strong customer relationships through effective communication and personalized solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Phoenix, Arizona
02.2025 - Current
- Answer inquiries, resolves problems and offers guidance on credit card products.
- Assisted customers with account inquiries and transactions efficiently.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Taking payments from customers and providing payment information.
Customer service
Maximus
Glendale, US
09.2021 - 10.2024
Retail sales associate
Metro pcs
, US
03.2019 - 04.2020
- Responded to telephone inquiries and complaints following standard operating procedures.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Exceed in all key performance metrics while driving profitability and excellent customer service.
- Maintain sales floor duties (daily opening/closing procedures, cash handling/ deposits and assist team in closing deals).
- Adapt to different situations by understanding different individuals needs and working diligently to provide personalized solutions.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
Education
Seeking degree - Business Management
Glendale Community College
GlendaleSkills
- Strategic prospecting
- Problem-solving
- Effective communicator
- Strong and motivated work ethic
- Interpersonal skills
- Outstanding customer service
Timeline
Customer Service Representative
Wells Fargo
02.2025 - Current
Customer service
Maximus
09.2021 - 10.2024
Retail sales associate
Metro pcs
03.2019 - 04.2020
Seeking degree - Business Management
Glendale Community College