Shantel Robinson
Lead devolpment rep
San Diego,CA
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Global Equity Finance
San Diego, CA
08.2021 - 10.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Lead Sales Representative
Appstar financial
San Diego, CA
08.2023 - Current
- Provided technical support to customers regarding product features and benefits.
- Tracked sales performance data and prepared monthly reports for management review.
- Developed and implemented successful sales strategies to achieve revenue goals.
Customer Service Supervisor
Sun coast remodeling
San Diego, CA
11.2019 - 03.2020
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
Customer Service Manager
Ascendant Marketing Group
San Diego, CA
08.2018 - 11.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Material Handler Team Lead
Kohl’s warehouse
Dallas, Texas
10.2016 - 05.2018
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Biomedical Equipment Technician
Bionano
San Diego , CA
01.2019 - 05.2019
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
Education
GED -
El Paso Community College
El Paso, TX04-2000
Skills
- Competitor Analysis
- Referral Marketing
- Effective negotiation
- Strategic Prospecting
Timeline
Lead Sales Representative
Appstar financial
08.2023 - Current
Customer Service Representative
Global Equity Finance
08.2021 - 10.2022
Customer Service Supervisor
Sun coast remodeling
11.2019 - 03.2020
Biomedical Equipment Technician
Bionano
01.2019 - 05.2019
Customer Service Manager
Ascendant Marketing Group
08.2018 - 11.2019
Material Handler Team Lead
Kohl’s warehouse
10.2016 - 05.2018
GED -
El Paso Community College
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