Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gail Sparkman

Okeechobee,FL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

The UPS Store #5684
Okeechobee, Florida
12.2024 - Current
  • Gather the correct information for doing the shipments, give quotes for the shipments, and process the shipment through the program.
  • Package the shipped items according to the shipment label.
  • Assure labels are placed in the correct spots on the packages, and assure they are moved to the correct spots for when the drivers come to pick them up.
  • Verified items were properly placed in poly bags and labels correctly affixed at the Amazon return kiosk.
  • Organized returned items from Amazon in designated colored bins.
  • Consolidate the Amazon returns into 18 x 18 x 18 boxes by color.
  • Check in returns, and assure they are packaged correctly before moving them to the proper bins.
  • Sort mail into the correct mailboxes for customers.
  • Scan in the incoming packages for customers, and make sure the package slip is put into the mailboxes for customers to pick up their packages.
  • At closing, count down the registers, and assure that the proper receipts are documented.

Concessions/Server

Seminole Casino Brighton
Okeechobee, Florida
07.2023 - 12.2024

Concessions

Prepare food to the correct temperatures for guests and employees.

  • Restock items from overnight guests, and prepare for opening.
  • Fill out the temperature log throughout the shift, and make sure it stays up to date for other shifts.
  • Coordinated with surveillance to secure the transfer of the bank.
  • Provided service to guests and employees during shift.
  • Prepare food for closing, while ensuring the proper labels are on it.
  • Clean all the kitchen equipment, and close down concessions.
  • Countdown my bank while filling out the paperwork correctly for the cash cage banker.

Josiah Server.

  • Take guests' orders and type them into the computer correctly for the kitchen staff.
  • Ensure my guests have a great experience while dining in with us.
  • When we are close to closing down, we start side work. Otherwise, clean and restock everything for the morning shift to come in and be ready to open.

New/Used Car Sales Consultant

Okeechobee Chrysler Dodge Jeep Ram
Okeechobee, FL
05.2021 - 07.2023
  • Product knowledge of the vehicles involves knowing the ins and outs of the different vehicles, as well as understanding what they can do and what they cannot do.
  • Assist customers to help find what they are looking for, and make sure it’s the right vehicle for what they need.
  • Customer service: answering phone calls, taking messages for different departments in the dealership.
  • Ability to negotiate with customers on the numbers of the vehicle.
  • Ability to handle paperwork, and make sure it is all correctly signed.
  • Ability to assist customers within different departments to accomplish what the customer needs done.
  • Complete the final inspections for new vehicles.
  • Keep track of the inventory to help customers when they explain what.
  • They are looking for ways to make looking at vehicles easier for the customer.
  • I am also expert-level certified in the following:

2021/2022 Technology.

2021/2022 Ram.

2021/2022 Wagoneer Ambassador.

2021/2022 Uconnect.

2021/2022 Jeep.

2021/2022 Mopar.

Secretary/sales Associate/office Manager

Sun Camper Liquidators
Okeechobee, Florida
10.2020 - 05.2021
  • Assist customers with any questions they may have, or help them with what they need assistance with.
  • Do everything possible to answer any questions they may have.
  • Show the customers the different travel trailers and fifth wheels we have on the lot, and find the layout they are looking for to fit their needs.
  • Finalize the sales paperwork (sign the customer), and scan the paperwork into.
  • The computer for the finance department to finish the deal with the bank.
  • Help get the sold travel trailers and fifth wheels ready for delivery or pickup.
  • Check to make sure everything on the trailer is working properly for the customer, then do a walkthrough with the customer to show them how everything works, and make sure all their questions are answered properly and fully.
  • I update the inventory at least twice a month, sometimes more, depending on how many deliveries we get throughout the month.
  • Check in the new travel trailers and fifth wheels that get delivered. Followed by the full inspection to make sure nothing is damaged, and it is perfect for the lot.
  • Keep track of the storage contacts and consignment contracts that come to the office. As well as help get the customers signed up if they have a unit for storage, or if they have a unit to put on consignment with us.
  • Keep the company website updated for the Okeechobee office as to what.
  • We have on our lot, and what has been moved to the other lots in Fort Pierce

Certified Nursing Assistant

Shirley's home health
Okeechobee+, FL
12.2019 - 09.2020
  • Cook food for the residents, and then feed them if needed.
  • Adjust the positions of patients on beds or tables.
  • Assist patients with daily activities.
  • Record vital statistics, or other health information.
  • Monitor patients to detect health problems.
  • Go shopping for them, and/or run errands for them in town.
  • Give the patients showers or baths if they need assistance.
  • Fill medicine containers for them, and make sure they got the correct medicine for the day.
  • Homemaking- cleaning their house for them, laundry, etc. I would sometimes do meal prep for them if they needed help.

Certified Nursing Assistant

Okeechobee Health Care Facility
Okeechobee, FL
07.2019 - 12.2019
  • Feed the patients.
  • Adjusted patient positions to align with medical needs.
  • Assist patients with daily activities.
  • Record vital statistics, or other health information.
  • Give the patients showers as needed.
  • Keep the residents changed, and cleaned up, to prevent further issues.
  • Keep the residents' rooms clean and organized.
  • Answer the patient's call lights, and do what is needed for the patient.

Education

High School Diploma -

Okeechobee High School
Okeechobee
05-2017

Skills

  • Complaint resolution
  • Call center experience
  • Punctuality and reliability
  • Email management
  • Follow-up skills
  • Document control
  • Shipping and logistics
  • CRM software proficiency
  • Escalation management
  • Data entry
  • Recordkeeping strengths
  • Documentation
  • Register operation
  • Sanitation compliance
  • Menu memorization
  • Table management
  • Adaptability and flexibility
  • Service prioritization
  • Upselling and cross selling
  • Market research expertise
  • Deal structuring
  • Competitor analysis
  • Trade-in valuation
  • Social media marketing
  • Vehicle appraisal
  • Strong negotiation skills
  • Sales strategy development
  • Adaptive selling
  • Closing deals
  • Price negotiation
  • Cold calling proficiency
  • Upselling and quota achievement
  • Goal-oriented mindset

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

The UPS Store #5684
12.2024 - Current

Concessions/Server

Seminole Casino Brighton
07.2023 - 12.2024

New/Used Car Sales Consultant

Okeechobee Chrysler Dodge Jeep Ram
05.2021 - 07.2023

Secretary/sales Associate/office Manager

Sun Camper Liquidators
10.2020 - 05.2021

Certified Nursing Assistant

Shirley's home health
12.2019 - 09.2020

Certified Nursing Assistant

Okeechobee Health Care Facility
07.2019 - 12.2019

High School Diploma -

Okeechobee High School
Gail Sparkman