Destiny Sadler
Purvis,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
10.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
CCA- City Carrier Assistant
United States Postal Service
04.2022 - 09.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
3 center CNA
Palestine Regional Hospital
09.2021 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Debone line worker
Sanderson Farms, Inc.
01.2021 - 08.2021
- Worked removing bones from chicken
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
- Assisted in training new employees, sharing expertise in deboning techniques and best practices.
- Maintained a high level of safety by adhering to company guidelines and industry standards for equipment use and sanitation.
CNA - Certified Nursing Assistant PRN
Home Care Network
06.2020 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA - Certified Nursing Assistant
Hospice Plus
04.2018 - 11.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA - Certified Nursing Assistant
Cartmell Home for the Aged
09.2017 - 04.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Sales Associate
Sam's Club
08.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Nursing
Trinity Valley Community College
Athens, TX12.2019
Associate's degree - Nursing
TVCC
Palestine, TX12.2018
Skills
- Hospice Care
- Nursing
- Caregiving
- Vital Signs
- Home Care
- Patient Care
- Hospital Experience
- Critical Care Experience
- Laboratory Experience
- ICU Experience
- Medical Imaging
- Customer service (4 years)
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
Certification
- CPR, 04/01/16, Present
- Certified Nursing Assistant (CNA)
- Driver's License
Assessments
- Work motivation, Proficient, 08/01/21, Level of motivation and discipline applied toward work
- Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
Timeline
Customer Service Representative
Maximus
10.2023 - 02.2024
CCA- City Carrier Assistant
United States Postal Service
04.2022 - 09.2023
3 center CNA
Palestine Regional Hospital
09.2021 - 04.2022
Debone line worker
Sanderson Farms, Inc.
01.2021 - 08.2021
CNA - Certified Nursing Assistant PRN
Home Care Network
06.2020 - 12.2020
CNA - Certified Nursing Assistant
Hospice Plus
04.2018 - 11.2020
CNA - Certified Nursing Assistant
Cartmell Home for the Aged
09.2017 - 04.2018
Sales Associate
Sam's Club
08.2016 - 08.2017
Nursing
Trinity Valley Community College
Associate's degree - Nursing
TVCC
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