Jeanne Edwards
Hayesville,NC
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Thompson Gas
Office Manager
America’s Propane
Murphy, NC
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
Hospice CNA
Regency Hospice
Hiawassee, GA
05.2024 - Current
- Perform personal care needs specific to the patient including if needed: baths/shampoos, oral hygiene, dressing, feeding assistance including food preparation, assist with ambulation, transfer/positioning, assisting with bedpans/urinals, and changing bed linen and light laundry needs
- Observe the patient and the patient’s condition and requests, report these observations, and document observations and care performed
CNA - Certified Nursing Assistant
Century Care Management
Murphy, NC
08.2023 - 06.2024
Caregiver
Gt Independence
Hayesville, NC
01.2015 - 12.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
Education
Certificate - CNA
Tri-County Tech
Marble, NC11.2023
12 - Business
Murphy High School
Murphy, NC05.1982
Skills
- Caregiving
- Senior Care
- Alzheimer's Care
- Home Care
- Patient Care
- Dementia Care
- Vital Signs
- Hospice Care
- Nursing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Customer relationship management (CRM)
- Prioritization
- Clerical support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Multi-line phone talent
- Account management
- Office equipment proficiency
- Shipping and logistics
- Sales closing
- Warehousing functions
- Receiving support
Certification
- CPR Certification
- CNA
- PALS Certification
- State Tested Nursing Assistant
Timeline
Hospice CNA
Regency Hospice
05.2024 - Current
CNA - Certified Nursing Assistant
Century Care Management
08.2023 - 06.2024
Caregiver
Gt Independence
01.2015 - 12.2019
Certificate - CNA
Tri-County Tech
12 - Business
Murphy High School
Customer Service Representative
Thompson Gas
Office Manager
America’s Propane