Destiny Saenz
Summary
Excels at time management, multitasking, working in high pace environments, and organization. I am very productive and can deliver high quality results with little to no supervision. I am professional, patient, and very self driven.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Care Representative
Yoakum National Bank
Yoakum
04.2021 - Current
- Assisted customers with account inquiries and transaction issues.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints promptly and professionally.
- Handled customers disputes
- Issued debit card
- Assist in auditing
- Balancing
- Enrolling and assisting customers in online banking
- Reporting
Service Clerk
Harley’s House of Liquor
Yoakum
12.2017 - 04.2021
- Managed inventory levels and restocked shelves regularly.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the store environment.
- Assisted customers with product selections, including providing product information and pricing.
- Responded to telephone inquiries about products, services, prices, availability.
Education
Yoakum High School
Yoakum, TXSkills
- Account management
- Email correspondence
- Complaint resolution
- Report generation
- Customer relationship management
- Effective communication
- Team collaboration
- Multitasking and organization
- Call center experience
- Punctuality and reliability
- Understanding customer needs
- Attention to detail
Timeline
Customer Care Representative
Yoakum National Bank
04.2021 - Current
Service Clerk
Harley’s House of Liquor
12.2017 - 04.2021
Yoakum High School