Destiny Sandoval
San Antonio,TX
Summary
Healthcare professional with 5+ years of progressive experience spanning clinical care, cardiology operations, insurance verification, and healthcare customer support leadership. Proven ability to supervise teams (11–15 members), improve workflow efficiency, reduce claim denials through accurate CPT/ICD-10 review, and maintain strict HIPAA compliance. Strong background in prior authorizations, revenue cycle support, and high-volume remote payer communication. Bilingual in English and Span
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baptist Health Network
San Antonio, TX
08.2024 - 03.2026
- Managed appointment scheduling and follow-up communications to enhance patient satisfaction,Assisted in patient intake and preparation for orthopedic examinations, ensuring efficient workflow. Trained new staff on office protocols and best practices for patient interaction and care. Implemented process improvements that increased patient throughput during peak hours of operation.
- Exhibited strong organizational skills.
Customer Service Advocate (Team Lead Support)
United Health Group
San Antonio
07.2023 - 08.2024
- Handled high-volume healthcare insurance inquiries in a remote/call center environment. Supported and mentored a team of 11–15 representatives to maintain performance standards. Improved Customer response time by 6–10% through workflow adjustments. Resolved Complex billing, eligibility, and claims issues. Ensured full HIPAA compliance while handling PHI.
Insurance Verification Specialist
GI Alliance
San Antonio
04.2022 - 06.2023
- Verified eligibility, benefits, and coverage for specialty procedures.
- Secured prior authorizations to prevent claim denials and delays. Reviewed CPT and ICD-10 codes for billing accuracy. Communicated with payers to resolve discrepancies and expedite approvals. Supported revenue cycle operations through proactive insurance validation.
Medical Office Specialist
Methodist Cardiology Clinic
San Antonio
11.2021 - 04.2022
- Managed cardiology patient scheduling, insurance verification, and intake. Collected co-pays and ensured financial clearance prior to visits. Maintained accurate EHR documentation and coordinated patient flow. Supported providers in a fast-paced specialty clinic environment.
Medical Assistant
Almouie Pediatrics
San Antonio
10.2018 - 11.2021
- Roomed 25+ pediatric patients daily while maintaining schedule efficiency. Recorded vitals, medical histories, and administered vaccinations.
- Performed venipuncture, strep tests, and flu swabs. Maintained detailed EMR documentation and ensured patient safety compliance.
Education
High School Diploma -
Sydney Lanier High School
San Antonio, TX06-2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Professionalism and ethics
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Baptist Health Network
08.2024 - 03.2026
Customer Service Advocate (Team Lead Support)
United Health Group
07.2023 - 08.2024
Insurance Verification Specialist
GI Alliance
04.2022 - 06.2023
Medical Office Specialist
Methodist Cardiology Clinic
11.2021 - 04.2022
Medical Assistant
Almouie Pediatrics
10.2018 - 11.2021
High School Diploma -
Sydney Lanier High School