Destiny Santos
Chicopee,MA
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Sonny's Place
04.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
PCA
North East Arc
06.2020 - Current
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Monitored patient condition and reported changes to the nursing staff
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes
Server
East Village Tavern
03.2022 - 06.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
Server
Nathan Bills
01.2022 - 09.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used focus and memorization skills to keep track of tables and remember orders
Makeup Consultant
Ulta Beauty
08.2017 - 09.2019
- Participated in team meetings discussing strategies for improving sales performance or customer experience
- Organized promotional events such as workshops, classes and product demonstrations for customers at various locations
- Performed makeovers in accordance with current trends while ensuring client satisfaction
Server
Hooters of West Springfield
04.2016 - 08.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
5 Below
09.2016 - 04.2018
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Education
Health Science Candidate -
Springfield Technical Community College
06.2026
High School Diploma -
High School Of Commerce
06.2016
Skills
- Suggestive Selling
- Order Accuracy
- Food and Beverage Pairings
- Table Setting Arrangements
- Cash Handling
- Billing and Payment Processing
Certification
Certified Nursing Assistant
References
Kaila Santiago, Friend, (413) 461-6571, kailamelendez97@gmail.com, +10 Years
Awards
Mass Reconnect Media Event
Timeline
Bartender
Sonny's Place
04.2024 - Current
Server
East Village Tavern
03.2022 - 06.2024
Server
Nathan Bills
01.2022 - 09.2022
PCA
North East Arc
06.2020 - Current
Makeup Consultant
Ulta Beauty
08.2017 - 09.2019
Cashier
5 Below
09.2016 - 04.2018
Server
Hooters of West Springfield
04.2016 - 08.2019
High School Diploma -
High School Of Commerce
Health Science Candidate -
Springfield Technical Community College
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