Desired Job Title
Senior Patient Service CoordinatorRehabilitation TechnicianHealth Unit Coordinator/CNACafeteria WorkerWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteLocation: Racine, Wisconsin
Open to relocation: No
Open To Work
Destiny Schmidt
Racine,Wisconsin
Work Preference
Summary
Dedicated Senior Patient Service Coordinator with a focus on quality assurance, service coordination, and EHR management. Committed to improving patient experiences and operational efficiency through effective training and compliance initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Patient Service Coordinator
PT Solutions
Racine, Wisconsin
04.2023 - 03.2026
- Reviewed internal controls to identify errors and recommend improvements.
- Ensured timely completion of all assigned tasks within set deadlines for multiple individuals.
- Collaborated with management to analyze internal target numbers and develop action plans based on audit results.
- Supervised daily operations to ensure proper workflow and made weekly schedules.
- Conducted training sessions for new employees on company policies and procedures.
Rehabilitation Technician
Ascension
Racine, Wisconsin
04.2017 - 01.2023
- Facilitated appointment scheduling to ensure efficient client service.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Managed inventory by restocking supplies and placing orders.
- Managed front desk operations and greeted visitors warmly.
- Managed incoming calls on a multi-line phone system and directed them to appropriate staff.
Health Unit Coordinator/CNA
Ascension
Racine, WI
05.2013 - 04.2017
- Coordinated patient admissions and discharges to streamline workflow and enhance patient experience.
- Updated electronic health records to maintain accurate patient information and support clinical decision-making.
- Supported the nursing staff by preparing charts and documentation efficiently.
- Translated medical terminology and abbreviations into expanded forms to produce accurate patient and health care records.
- Assisted patients with daily living activities, including serving meals, feeding, ambulating, and repositioning to promote comfort and care.
Cafeteria Worker
Ascension
Racine, WI
10.2010 - 05.2013
- Prepared and served meals following safety and hygiene standards.
- Executed daily cleaning routines, maintaining high sanitation standards in kitchen.
- Processed customer payments with accuracy and efficiency at cash register.
- Verified food temperatures to ensure safety and compliance with health regulations.
Education
Certificate of Technical Studies - Health Unit Coordinator
Gateway Technical College
Racine, WI05-2013
High School Diploma -
Horlick High School
Racine, WI06-2005
Skills
- EHR management
- Service coordination
- Quality assurance
- Compliance monitoring
- Training development
- Customer service
- Data analysis
Certification
BLS
Timeline
Senior Patient Service Coordinator
PT Solutions
04.2023 - 03.2026
Rehabilitation Technician
Ascension
04.2017 - 01.2023
Health Unit Coordinator/CNA
Ascension
05.2013 - 04.2017
Cafeteria Worker
Ascension
10.2010 - 05.2013
Certificate of Technical Studies - Health Unit Coordinator
Gateway Technical College
High School Diploma -
Horlick High School