Destiny Shelby
Worthington,OH
Summary
Energetic professional in hospitality and management, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests or clients.
Overview
6
6
years of professional experience
Work History
Server
Outback Steakhouse
Columbia, OH
02.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Front of House Team Leader
Sunny Street Cafe
Columbus, OH
08.2022 - 01.2024
- Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
- Dealing with customer complaints in a professional manner, escalating issues as appropriate.
- Monitoring the quality of food served to customers, taking action where required.
- Managing cash handling procedures, including cashing out at the end of shifts.
- Maintaining high standards of cleanliness throughout the restaurant area.
- Checking stock levels regularly and ordering supplies when necessary.
- Delivered guest orders to correct tables or take-out counter.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Patient Care Coordinator
Quantum Health
Dublin, OH
03.2022 - 06.2022
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Completed insurance verifications and claim forms for patient intake and processing.
Beauty Advisor
Sally's Beauty Supply
Columbus, OH
06.2021 - 02.2022
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering the store and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
Assistant Store Manager
Uptown Cheapskate
Dublin, OH
08.2021 - 12.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Store Manager
Platos's Closet
Dublin, OH
02.2019 - 05.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH05-2017
Skills
- Staff Development
- Team Leadership
- Scheduling
- Organizational Skills
- Documentation proficiency
- High-energy attitude
- Complaint resolution
- Calm Demeanor
Timeline
Server
Outback Steakhouse
02.2024 - Current
Front of House Team Leader
Sunny Street Cafe
08.2022 - 01.2024
Patient Care Coordinator
Quantum Health
03.2022 - 06.2022
Assistant Store Manager
Uptown Cheapskate
08.2021 - 12.2021
Beauty Advisor
Sally's Beauty Supply
06.2021 - 02.2022
Store Manager
Platos's Closet
02.2019 - 05.2021
High School Diploma -
Thomas Worthington High School
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