Destiny Shepherd
Washington,DC
Summary
Dynamic property management professional with a proven track record at Chapman Management, excelling in tenant relations and conflict resolution. Adept at enhancing tenant satisfaction through effective communication and prompt issue resolution. Skilled in property inspections and payment collection, fostering strong relationships that drive retention and occupancy rates.
Possessing excellent organizational and communication skills. Knowledgeable about tenant relations ,managing schedules and coordinating repairs. Aiming to create smooth operations and positive tenant experiences.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Chapman Management
12.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Apartment Leasing Agent
InterSolutions
09.2023 - 12.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
Education
No Degree - Business Administration
University Of District Of Columbia
Washington, DCSkills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff management
- Property management
- Payment collection
- Onsite tours
- Property inspections
- Payment management
- Rent collection
- Application process proficiency
- Policy enforcement
- Records management
- Appointment scheduling
- Property inspection
- Emergency response planning
- Occupancy management
Timeline
Assistant Property Manager
Chapman Management
12.2024 - Current
Apartment Leasing Agent
InterSolutions
09.2023 - 12.2024
No Degree - Business Administration
University Of District Of Columbia
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