Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Destiny Simmons

5050 Sunshine St Sunshine LA 70780,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Access2Care
04.2023 - 04.2025
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Technical Support Representative

KellyConnect
10.2021 - 03.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Healthcare Customer Service Representative

Everise
10.2019 - 08.2021
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Education

Fortis College Pharmacy Tech
2018

High School Diploma -

East Iberville High
05.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Insurance Verification
  • Medical terminology knowledge
  • Patient confidentiality
  • Appointment Scheduling
  • Call center experience

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Access2Care
04.2023 - 04.2025

Technical Support Representative

KellyConnect
10.2021 - 03.2023

Healthcare Customer Service Representative

Everise
10.2019 - 08.2021

Fortis College Pharmacy Tech

High School Diploma -

East Iberville High

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Destiny Simmons