Destiny Soto
Summary
Bilingual customer service representative with over 10 years' of experience. Committed to providing a knowledgeable and companionate service with every customer interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retirement Specialist
Empower- NJ
06.2022 - 01.2023
- Provided excellent Customer Service
- Assisted Clients with changes to their retirement plans
- Maintained up-to-date knowledge of the market and customers' accounts
- Offered customer solutions that improved Financial Wellness
- Provided excellent technical support/ troubleshooting applications
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Get Covered
09.2021 - 05.2022
- Provided excellent customer service with every call
- Consistently able to be an empathetic hear for every call
- Assisted clients with changes to their insurance
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Provided excellent technical support/troubleshooting applications
- Wrote call center scripts
- Conducted customer service surveys
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Member Service Representative
Greater Alliance Federal Credit Union
10.2018 - 03.2020
- Consistently provided excellent customer service
- Assisted and advised members with opening and closing accounts and services
- Processed Withdrawals, Deposits, Money Orders and Certified Checks
- Helped members become more knowledgeable about our products
- Issued ATM Cards
CSR1
Spencer Savings Bank
07.2015 - 08.2016
- Processed deposits and withdrawals in customers' accounts as well as cash checks
- Issued Money Orders, Cashiers' and Travelers' checks
- Assisted in maintenance of branch files
- Maintained a competent level of knowledge in the associate's products and services
Cashier
Office Depot
06.2014 - 03.2015
- Greeted and assisted customers, providing great customer service
- Maintained top sales records
- Trainer and peer coach
Cashier
Sears
03.2013 - 05.2014
- Provided excellent customer service
- Register use and money handling
- Maintained records related to sales
- Trained and served as a peer coach for new sales associates
Cashier
Riviera Travel Check Cashing
09.2010 - 05.2011
- Greeted and assisted customers
- Answer phones
- Day to day office duties
Education
Business Technology and Marketing
John F. Kennedy High school
Skills
- Quality Assurance
- New Business Opportunities
- Sales Growth
- Accounts Payable and Accounts Receivable
- Complementary Products and Services
- Fraud Prevention and Detection
- Call Control
Languages
Spanish
Professional Working
Timeline
Retirement Specialist
Empower- NJ
06.2022 - 01.2023
Customer Service Representative
Get Covered
09.2021 - 05.2022
Member Service Representative
Greater Alliance Federal Credit Union
10.2018 - 03.2020
CSR1
Spencer Savings Bank
07.2015 - 08.2016
Cashier
Office Depot
06.2014 - 03.2015
Cashier
Sears
03.2013 - 05.2014
Cashier
Riviera Travel Check Cashing
09.2010 - 05.2011
Business Technology and Marketing
John F. Kennedy High school
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