Destiny Stoker
Marshall
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Healthcare Customer Service Representative
Foundever
Marshall
10.2025 - 03.2026
- Assisted customers with healthcare inquiries and service requests daily.
- Guided patients through insurance verification and benefit explanations.
- Resolved billing issues by collaborating with internal departments effectively.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Scheduled appointments for patients using the electronic health records system.
Computer Technician
Waskom ISD
Waskom
01.2019 - 05.2025
- Answer user inquiries and provide technical support on-site, via phone, remotely, and by email. Resolving 30+ tickets daily for hardware, software, and networking issues.
- Replace faulty hardware components. Provide inventory management.
- Administration of G Suite, Active Directory, Cisco Switches and VoIP Phones. Monitoring operational and security procedures.
- Explain technical information to non-technical individuals to promote better understanding.
- Installed and maintained computer systems for district-wide educational needs.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
Electronics Department Manager
Walmart
Marshall
01.2018 - 01.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Supervised associates giving them tasks, evaluations, coaching, and group meetings.
Wireless Sales Associate
Walmart
Marshall
01.2013 - 01.2018
- Increased revenue for newly released iPhone and Samsung devices by 50%.
- Assisted 15 customers per hour to determine their cellular phone needs and match them with the best solution.
- Kept up-to-date with the latest devices, technologies, and features on the market. Performed product demonstrations.
- Activated contracts and prepaid wireless phones for customers.
Education
Associate of Applied Science - Computer Network Maintenance
Texas State Technical College
Marshall, TX 05.2015 - 08.2017
Skills
- Problem solving
- Call center experience
- Healthcare industry
- Customer service
- Healthcare systems navigation
- HIPAA compliance
- Remote support
- Technical documentation
- Attention to details
- Time management
- Technical troubleshooting
Timeline
Healthcare Customer Service Representative
Foundever
10.2025 - 03.2026
Computer Technician
Waskom ISD
01.2019 - 05.2025
Electronics Department Manager
Walmart
01.2018 - 01.2019
Associate of Applied Science - Computer Network Maintenance
Texas State Technical College
05.2015 - 08.2017
Wireless Sales Associate
Walmart
01.2013 - 01.2018