Destiny Thomas
Miami,FL
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding record-keeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clerical Specialist III
Miami-Dade Office of the State Attorney
Miami, USA
08.2024 - 01.2025
- Reviewed confidential client records and information as requested.
- Updates files for adjusters and supervisors to thoroughly review for claim progression and resolution.
- Performed administrative tasks and provide high-level support.
- Scheduled meetings and conference calls.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered and directed 100+ phone calls to appropriate staff members.
- Received visitors at front desk, provided assistance as needed, and directed them to the appropriate party or area.
Customer Service Representative
Alorica
Miami Lakes, USA
06.2024 - 08.2024
- Processed and received 100+incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g Names, addresses, credit card numbers, etc.)
- Answered questions, resolving troubleshooting issues, providing customer service, and making payments.
- Recommended potential products or services after analyzing customer needs.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and professionally.
Pharmacy Technician
Walgreens
Miramar, USA
03.2023 - 05.2024
- A professional who oversees operations across their organization's office
- They are responsible for welcoming visitors, coordinating meetings, appointments and directing various administrative projects
- While accurately filling prescriptions, managing medication inventory, processing insurance claims, labeling medications, interacting with patients, and maintaining patient records, while emphasizing attention to detail and strong communication abilities, all under the supervision of a pharmacist.
- Answered 300+ phone calls a day to respond to questions or requests.
Education
High School Diploma -
Penn Foster
Scranton, PA11.2022
Skills
- Time Management
- Organizational Skills
- Microsoft Window
- Communication Skills
- Technical Support
- Phone Etiquette
- Research
- Medical Terminology
- Problem Solving
- Team Building
Certification
Pharmacy Technician License
Reference
Tangela Butler
Miami Dade State Attorney’s Office
Supervisor
Email: TangelaButler@miamisao.com
Number: 305-547-0100
Timeline
Clerical Specialist III
Miami-Dade Office of the State Attorney
08.2024 - 01.2025
Customer Service Representative
Alorica
06.2024 - 08.2024
Pharmacy Technician
Walgreens
03.2023 - 05.2024
High School Diploma -
Penn Foster