Summary
Overview
Work History
Education
Skills
Timeline
Generic

Penny Moser

Tiffin,IA

Summary

Detail-oriented professional with extensive experience in schedule management and office administration. Proven ability to maintain accurate records and provide exceptional customer service, ensuring seamless operations and high satisfaction. Dependable administrative professional with strong schedule management, customer service, and organizational skills. Proven ability to maintain smooth operations and support efficient task management.

Overview

40
40
years of professional experience

Work History

Clerical III

University of Iowa Hospital and Clinics
Iowa City, Iowa
04.2024 - Current

Managed active workqueue to ensure timely patient processing.

Check in/out patients and make future appointments.

Handled telephone inquiries and scheduled appointments to optimize patient flow.

Reschedule appointments as needed.

Schedule return appointments at checkout.

Ordered office supplies to maintain inventory levels.

Collected co-pays from patients during check-in.

Confirmed patient personal information and insurance to facilitate accurate billing.

Clerical

Mercy Hospital Iowa City
Iowa City, IA , IA
04.2016 - 01.2024

Coordinated providers' schedules, including daily call adjustments and rescheduling to optimize appointment flow.

Ordered office supplies.

Scheduled yearly exams and follow-up appointments by contacting families, ensuring timely care and support.

Handled phone inquiries to deliver customer support and information, enhancing patient communication.

Accepted co-pays and maintained accounting ledgers. Took deposits to bank daily/weekly.

Call Center/Group Housing

Rosen Hotels
Orlando, Florida
12.2011 - 08.2013

Coordinated reservations for 11 Rosen properties, including group bookings for Orlando area visitors.

Responded to e-mail inquiries from groups and individuals regarding reservations, addressing concerns and resolving complaints.

Facilitated flight, vehicle, and park ticket reservations for families traveling to Orlando.

Administrative Assistant/Office Manager

Dubuque Community School Distict
Dubuque, Iowa
08.1986 - 01.2011

Coordinated daily calls to secure substitutes for staff call-offs, ensuring classroom coverage.

Managed our para-professionals and their schedules.

Processed payroll including illness and vacation time.

Collected book fees and maintained accurate accounting records, ensuring timely bank deposits.

Ordered and organized school supplies for the year, facilitating smooth operations for staff and students.

Registered new student to the district.

Handled organization of incoming and outgoing student records.

Education

Medical Secretarial

Hamliton College
Mason City, IA
07-1975

Skills

  • Office administration
  • Schedule management
  • Appointment scheduling
  • Supply ordering
  • Financial reporting
  • Customer service
  • Organization and time management
  • Time management
  • Calm under pressure
  • Good Telephone Etiquette
  • Dependable and responsible

Timeline

Clerical III

University of Iowa Hospital and Clinics
04.2024 - Current

Clerical

Mercy Hospital Iowa City
04.2016 - 01.2024

Call Center/Group Housing

Rosen Hotels
12.2011 - 08.2013

Administrative Assistant/Office Manager

Dubuque Community School Distict
08.1986 - 01.2011

Medical Secretarial

Hamliton College
Penny Moser