Destiny Thomas
Lauderhill
Summary
Resourceful and dedicated professional with 3+ years of experience in customer service, clerical support, and administrative roles across both medical and legal settings. Skilled in managing high-volume environments, handling sensitive information with discretion, and maintaining a professional yet personable presence at front desks and reception areas. Passionate about contributing to environments where people feel seen, heard and helped.
Overview
2
2
years of professional experience
Work History
Clerical Specialist III
Miami-Dade Office of the State Attorney
Miami
08.2024 - 01.2025
- Handle matters of confidentiality, executed administrative duties with precision, ensuring timely support for legal teams and enhancing overall workflow efficiency.
- Scheduled appointments for department personnel as requested.
- Received visitors at front desk, provided assistance as needed, and directed them to the appropriate party or area.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Customer Service Representative
Alorica
Miami Lakes
06.2024 - 08.2024
- Provided exceptional customer service by actively listening to client concerns, fostering trust and leading to improved customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Pharmacy Technician
Walgreens
Miramar
03.2023 - 05.2024
- Streamlined prescription processing by implementing an organized inventory system, resulting in reduced wait times for patients and improved service efficiency.
- Enhanced patient care by meticulously maintaining accurate medication records, ensuring compliance with health regulations and fostering trust with clients.
- Coordinated with pharmacists and healthcare providers to resolve insurance claim issues, facilitating smoother operations and increasing patient satisfaction.
- Partnered with healthcare teams to streamline communication processes, enhancing patient interactions and reducing service delays.
Education
High School Diploma -
Penn Foster
Scranton, PA11.2022
Skills
- Time Management
- Software Troubleshooting
- Data Entry
- Filing
- Microsoft Office
- Technical Support
- Customer Service
- Medical Terminology
- Active Listening
- Organized
- Problem Solving
- Attention to Detail
- Multitasking
- Leadership
Certifications
- Licensed Pharmacy Technician – Florida Board of Pharmacy (2023- Present)
Reference
Miami Dade State Attorney's Office
Tangela Butler
TangelaButler@miamisao.com
305-547-0100
Timeline
Clerical Specialist III
Miami-Dade Office of the State Attorney
08.2024 - 01.2025
Customer Service Representative
Alorica
06.2024 - 08.2024
Pharmacy Technician
Walgreens
03.2023 - 05.2024
High School Diploma -
Penn Foster