Destiny Thurlo
Webb City,MISSOURI
Summary
Dedicated customer service associate skilled in cash handling, point-of-sale operations, and complaint resolution. Committed to enhancing customer satisfaction through effective communication and prompt problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate/Cashier
Walmart
Carthage, Missouri
10.2023 - Current
- Handled cash transactions and operated point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided accurate information.
- Processed returns and exchanges following store policies and procedures.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Stocked merchandise on shelves to ensure availability for customers.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
Barista
Scooters
Webb City, MISSOURI
12.2022 - 10.2023
- Maintained cleanliness and organization of the service area and equipment.
- Processed customer orders accurately using point-of-sale systems.
- Assisted in training new baristas on beverage preparation techniques and store policies.
- Operated cash registers to process customer payments.
Worker
Generations Constrution
Joplin, Missouri
12.2022 - 10.2023
- Operated heavy machinery for construction tasks and site preparation.
- Assisted team members with material handling and site organization.
- Followed safety protocols to maintain a safe work environment.
Crew Member
Culvers
Webb City, Missouri
06.2020 - 12.2021
- Assisted customers with menu selections and provided exceptional service.
- Maintained inventory levels by restocking supplies as needed during shifts.
- Followed safety and sanitation guidelines to uphold health regulations.
- Handled cash transactions accurately while processing customer orders.
Education
High School Diploma -
Webb City High School
Webb City, MO05-2023
Skills
- Cash handling
- Point-of-sale operation
- Customer assistance
- Returns processing
- Complaint resolution
- Customer relationship
- Problem solving
- POS system operation
- Multi-tasking
- Microsoft office usage
Certification
- Food Handler Certification
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Associate/Cashier
Walmart
10.2023 - Current
Barista
Scooters
12.2022 - 10.2023
Worker
Generations Constrution
12.2022 - 10.2023
Crew Member
Culvers
06.2020 - 12.2021
High School Diploma -
Webb City High School
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