Destiny Troub

Emeryville ,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

years of professional experience

Work History

Lead Server/Shift Manager/Key Holder

Rockin Crawfish

02.2022 - Current

Cooperated with coworkers to improve customer experience and manage storefront.
Coached crew members to optimize performance and motivate toward more efficient work.
Supervised employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Streamlined operations to improve process efficiency.

Bottle Service/Marketing Intern

Opal / Echo SFC

02.2023 - 07.2023

Helped with planning and hosting of marketing events.
Assisted in creating written, video and image content for marketing channels.
Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Scheduled social media postings to advertise products and generate site traffic.
Contributed to mock-ups, email campaigns, and social media content.

Bottle Service/Cocktail Waitress

Vanity / Condor

09.2022 - 02.2023

Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Skills

Opening and Closing Procedures
Leading Employees
Customer Preferences

Product Management and Branding
Social Media Digital Marketing

Timeline