DESTINY WALKER
Kershaw,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Humana
11.2022 - 10.2024
- Called over 100 customers daily
- Went above and beyond to meet the customers needs
- Maintained a positive attitude
- Gave every customer a voice and let them know we are here to help
Customer Service Associate
Polymershapes
05.2021 - 08.2022
- Developed and actualized customer service initiatives to decrease wait times
- Resolved concerns with products or services to help with retention and drive sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Boosted sales revenue by skillfully promoting diverse service options.
Customer Service Representative
Iqor
11.2019 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
High School Diploma -
Andrew Jackson High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
Timeline
Customer Service Representative
Humana
11.2022 - 10.2024
Customer Service Associate
Polymershapes
05.2021 - 08.2022
Customer Service Representative
Iqor
11.2019 - 05.2021
High School Diploma -
Andrew Jackson High School
Similar Profiles
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana
Adeshola K Adewunmi, M.DAdeshola K Adewunmi, M.D
Regional Medical Director at HumanaRegional Medical Director at Humana
Neva LouisNeva Louis
DMS Sales Agent at HumanaDMS Sales Agent at Humana
Cher Ann ChaputCher Ann Chaput
Care Management Support Supervisor at HumanaCare Management Support Supervisor at Humana
Rob ConnellRob Connell
Field Foreman at Williams Fabrication & IndustrialField Foreman at Williams Fabrication & Industrial