Destiny Wilkinson
Junction City,OR
Summary
Results-driven professional with a strong commitment to continuous learning and skill enhancement across various domains. Demonstrates exceptional adaptability and a proactive approach to challenges, successfully contributing to team objectives. Core competencies include problem-solving, communication, and collaboration. Aiming to leverage diverse experiences in new opportunities that foster growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
Eugene, Oregon
07.2024 - Current
- ServSafe manager certified.
- Coordinated communication of labor statistics alongside key store metrics.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Adhered to customer service standards to foster satisfaction and retention.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Assigned work and monitored the performance of personnel.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Caregiver
Visiting Angels Home Care
Eugene, OR
04.2024 - 07.2025
- Laundered clothing and bedding to prevent infection.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Coordinated transportation services for clients when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored health and well-being of clients and reported significant health changes.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided emotional support to clients.
Dispatcher
A & E Towing
Eugene, OR
01.2024 - 04.2024
- Promptly answered incoming calls.
- Remained in constant contact with customers, drivers, and insurance companies to keep all parties informed on each job.
- Updated labor and equipment as necessary.
- Had proficiency in typing, operating software, and map navigation.
- Maintained awareness of customer de-escalation tactics.
- Received and prepared work orders.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Kitchen Clerk/Pizza Cook
Market of Choice
Eugene, OR
01.2023 - 01.2024
- Maintained positive customer service.
- Prepared meals in accordance with customer dietary requests.
- Was promoted to pizza cook.
- Helped in other departments as necessary.
- Fast-paced with orders.
- SERV Safe certified.
- Maintained order and cleanliness of work areas to conform with health codes.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Directed and trained kitchen staff on timely order preparation.
Donation Attendant
Goodwill Industries
Eugene, OR
06.2022 - 09.2022
- Maintained a quick-paced work environment.
- Resolved customer inquiries.
- Maintained safety precautions while operating machinery.
- Demonstrated proficiency in handling multiple tasks concurrently.
- Streamlined sorting processes to prevent congestion.
- Assisted numerous customers independently.
- Acquired operational expertise across multiple positions.
- Communicated company policies to customers.
- Trained in hazmat identification and separation.
- Operated within a fast-paced warehouse setting.
- Operated pallet stacker and trash compactor.
- Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
Cashier
Goodwill Industries
Eugene, OR
07.2021 - 06.2022
- Counted cash drawers.
- Guided shoppers to merchandise locations within the store.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Responded to telephone inquiries.
- Resolved customer concerns efficiently and effectively.
- Processed cash, check, or credit transactions with accuracy.
- Cross-trained in diverse functions.
- Priced and tagged merchandise.
- Operated the cash register and POS system.
Education
High school diploma -
Willamette High School
Eugene, OR02.2025
Skills
- Attention to Detail
- Meticulous work ethic
- Composed Decision-Making
- Service flow
- Conflict resolution
- Inventory management
- Quality control
- Deadline driven
- Workplace safety
- Crew leadership
- Work Planning and Prioritization
- Time management
- Task delegation
Certification
- Driver's License, 06/21, 03/29
- ServSafe Manager Certification
Accomplishments
- Through the repeated practice of excellent time management and attention to detail, I was promoted from Kitchen Clerk to Pizza Cook at Market of Choice within three months of employment.
- The leadership experience I gained through working as a Pizza Cook led me to my first position of management at Chipotle as their head Service Manager, where I earned a raise shortly after.
References
References available upon request.
Timeline
Service Manager
Chipotle
07.2024 - Current
Caregiver
Visiting Angels Home Care
04.2024 - 07.2025
Dispatcher
A & E Towing
01.2024 - 04.2024
Kitchen Clerk/Pizza Cook
Market of Choice
01.2023 - 01.2024
Donation Attendant
Goodwill Industries
06.2022 - 09.2022
Cashier
Goodwill Industries
07.2021 - 06.2022
High school diploma -
Willamette High School
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