Destiny Williams
Allen,TX
Summary
Experienced customer service representative with a strong track record of success in the retail industry. Exceptional communication skills and ability to provide outstanding service, resulting in high client retention rates and positive feedback. Proficient in upselling techniques and implementing effective processes to drive sales and profitability while ensuring customer satisfaction. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Event Assistant
TD Bank
01.2017 - Current
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Directed team to set up and keep banquet space clean and presentable for guests.
E-Commerce Manager
Kroger Marketplace
06.2016 - Current
- Providing outstanding customer service, increasing and repeating loyal customers with receiving high percentages of customer service feedback surveys
- Adapting to continuous changes
- Leading and training incoming employees on best practices with/for the company
- Conflict resolution sales tech support and customer care
- Strategic growth, positive attitude, quality control
Education
College Associate Degree - Health Science
Collin College
Wylie, TX05.2020
High school diploma -
Wylie East high school
05.2017
Skills
- Customer service (6 years)
- Customer retention (6 years)
- Management (4 years)
- Leadership (7 years)
- Computer skills (6 years)
- Organizational skills (10 years)
- Sales analysis (6 years)
- Communication skills (10 years)
- Microsoft Office (4 years)
- In-store logistics (4 years)
- Adaptability (10 years)
- Critical thinking (6 years)
- Event Setup and Breakdown
- Strong Organization
- Marketing knowledge
- Guest Management
- Guest Relations
- First Aid Training
- Budgeting and finance
- Strong Work Ethic
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Effective Multitasking
Timeline
Event Assistant
TD Bank
01.2017 - Current
E-Commerce Manager
Kroger Marketplace
06.2016 - Current
College Associate Degree - Health Science
Collin College
High school diploma -
Wylie East high school