Destiny Williams
Goldsboro,NC
Summary
I am a very knowledgeable student who is talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. A hardworking team member is skilled at counting money, processing payments, and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. A dedicated employee with strengths in customer service, sales, and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with a history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations drove customer satisfaction at Ross Dress for Less and Target by mastering cash register operations and delivering exceptional customer service. Excelled in handling returns and fostering customer relations, contributing to a noticeable increase in loyalty program sign-ups. Skilled in both verbal communication and cash management, consistently ensuring a welcoming and efficient checkout experience.
Overview
3
3
years of professional experience
Work History
Cashier
Ross Dress for Less
Goldsboro, NC
06.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
Cashier, Guest Services
Target
Goldsboro, NC
11.2021 - 08.2024
- Greeted customers and answered their questions about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Rosewood High School
Goldsboro, NC05-2024
Winston-Salem State University
Winston-Salem, NCSkills
- Customer Service
- Cash Register Operation
- Customer Assistance
- Returns processing
- Sales expertise
- Purchase assistance
- Refunds and exchanges
- Written and verbal communication
- Hospitality and accommodation
- Customer Relations
- Cleaning and sanitizing
- Cash handling and management
- Customer service excellence
Accomplishments
- SGA Treasurer
- A Honor Roll
- National Honor Society
Affiliations
- AKA Cotillion
- Football & Basketball Manager
- Read to the Youth during the Summer
References
References available upon request.
Timeline
Cashier
Ross Dress for Less
06.2024 - 08.2024
Cashier, Guest Services
Target
11.2021 - 08.2024
High School Diploma -
Rosewood High School
Winston-Salem State University