Destiny Williams
Atlanta,Georgia
Summary
Resourceful professional with over 10 years of experience in customer service, administrative support, and caregiving across diverse settings. Excels in managing multiple tasks, ensuring organized workflows, and fostering clear communication with families and teams. Demonstrates reliability and adaptability in fast-paced environments while delivering high-quality service and maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT III (INTERNSHIP)
Delta Airlines Corporate Office (Hybrid)
Atlanta, Georgia
06.2025 - 08.2025
- Authored and implemented a comprehensive SOP Document Access & Change Policy to standardize document handling and change control across the department
- Developed and managed the SOP Change Request Form to streamline submission, review, and approval workflows
- Established a quarterly review cycle with defined submission deadlines to ensure timely updates and accountability
- Collaborated with subject matter experts and managers to evaluate proposed changes for clarity, relevance, and compliance
- Communicated policy updates and procedural changes to team members, reinforcing compliance and operational consistency
- Designed and enforced access control protocols, including read-only permissions and draft ownership by the Document Manager
- Oversaw version control and archival procedures, ensuring historical accuracy and traceability of all SOP updates
- Delivered PowerPoint presentations to communicate process updates and inventory strategies, enhancing team understanding and alignment
- Maintained organized storage rooms with accurate labeling and categorization of merchandise, facilitating efficient retrieval and inventory management
- Developed custom forms, checklists, and Excel spreadsheets that streamlined inventory tracking and improved team workflows
- Conducted regular inventory counts and audits to track stock levels and reduce discrepancies
- Generated QR codes to simplify inventory access, product identification, and digital tracking
CUSTOMER EXPERIENCE ASSOCIATE AND STYLE CONSULTANT
Target
Athens, GA
06.2017 - 06.2024
- Resolved customer complaints quickly and professionally, ensuring a positive resolution.
- Assisted customers with product inquiries and provided personalized recommendations to enhance satisfaction.
- Analyzed customer feedback to identify improvement opportunities, driving enhancements in customer experience.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Fostered a welcoming environment for customers and colleagues, contributing to overall positive experiences.
- Trained new staff members on best practices and company policies
LEAD/TEACHER
Cornerstone Church of Athens
Athens, GA
08.2014 - 11.2019
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Led classroom activities to foster a supportive learning environment.
- Worked with teachers to design interactive lessons and increase student success.
- Developed lesson plans aligned with church curriculum and student needs.
- Coordinated with staff to implement educational programs and events.
- Communicated objectives for lessons, units and projects to students and parents.
Nanny
Private Family Home
Athens, GA
05.2015 - 05.2016
- Cared for infant (6 months) through feeding, nap schedules, and diaper changes, ensuring needs were met promptly
- Supported early development through sensory play, reading, and age-appropriate activities
- Ensured safe, clean environment by adhering to parents' routines and preferences
- Updated parents daily on infant's feeding, sleep patterns, and developmental milestones
DINING ASSISTANT
Iris Place
Athens, GA
08.2014 - 01.2016
- Assisted residents with meal selection and dining preferences.
- Provided friendly and attentive service to enhance resident experience.
- Collaborated with kitchen staff to ensure dietary needs were met.
- Maintained cleanliness and organization of dining spaces.
- Prepared dining areas by setting tables and arranging seating.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Followed health regulations regarding food preparation and handling procedures.
Education
High School Diploma -
North Oconee High School
Bogart, GA05-2016
Skills
- Document management
- Workflow optimization
- Inventory systems
- Microsoft Office
- Report analysis
- Customer relationship management
- Problem solving
- Attention to detail
- Multitasking
- Team collaboration
- Effective communication
- Communication skills
Timeline
ADMINISTRATIVE ASSISTANT III (INTERNSHIP)
Delta Airlines Corporate Office (Hybrid)
06.2025 - 08.2025
CUSTOMER EXPERIENCE ASSOCIATE AND STYLE CONSULTANT
Target
06.2017 - 06.2024
Nanny
Private Family Home
05.2015 - 05.2016
LEAD/TEACHER
Cornerstone Church of Athens
08.2014 - 11.2019
DINING ASSISTANT
Iris Place
08.2014 - 01.2016
High School Diploma -
North Oconee High School