Melissa Stroh

• Research invoices to determine approval for payment or denial. Assist in preparing approved invoices with necessary identifiers for payment processing. Communicate denial reasons to customers through formal letter. Respond to customer emails regarding payment inquiries. Collect signatures for nursing home contracts. Maintain contract tracking spreadsheet with up-to-date information. Facilitate follow-up communications with hospitals regarding outstanding GIP bills and nursing homes concerning respite stays. Execut reconciliation of active and discharged patients with Enclara Pharmacia spreadsheet and Dragonfly DME billing.

Coordinated patient visits with nursing staff. Collaborated with team supervisor to streamline operations. Scheduled after-hours staff, therapists (PT, OT, ST), weekends and hospice services. Obtained signed orders from doctors. Assisted intake team to facilitate referral flow to teams and medical records post-discharge. Trained new staff across multiple roles. Participated in pilot teams to developed new processes, established new IDT agenda. Supported HCA schedulers after transitioning to Team Coordinator and continued to manage scheduling tasks while in administrative assistant III position.

Coordinated scheduling of home care aide visits for patients. Communicated schedule updates to families and nursing staff. Facilitated connections between home care aides and nurses for patients requiring medical attention.

Performed data entry by inputting clinician notes into the computer system, printing notes, and organizing them in patient charts. Managed the printing and mailing of orders to medical offices. Monitored the return of orders and ensured proper filing in patient charts. Close out the charts once pt was discharged.