Destiny Winston
Washington,DC
Summary
Dedicated trainer with proven expertise in enhancing waitstaff performance and customer satisfaction. Skilled in communication, problem-solving, and team coordination.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
The Strand
Washington, District of Columbia
12.2024 - Current
- Trained new waitstaff on menu items and service protocols.
- Guided team members in effective customer service techniques.
- Assisted in resolving customer complaints and ensuring satisfaction.
- Demonstrated proper use of point-of-sale systems for order processing.
- Coordinated training schedules for new hires and existing staff.
- Provided feedback to management on staff performance and training needs.
Retail Sales Associate
Macys Department Store
Waldorf, Maryland
11.2022 - 12.2024
- Assisted customers with product selections and inquiries.
- Maintained clean and organized sales floor displays.
- Operated point-of-sale system for customer transactions.
- Collaborated with team to ensure product availability.
- Handled customer returns and exchanges efficiently.
- Provided excellent customer service to enhance shopping experience.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05-2021
Skills
- Training coordination
- Customer service
- Point-of-sale operation
- Service protocol adherence
- Menu knowledge
- Cash handling
- Team collaboration
- Inventory management
Languages
English
Professional
Timeline
Waitress Trainer
The Strand
12.2024 - Current
Retail Sales Associate
Macys Department Store
11.2022 - 12.2024
High School Diploma -
Gwynn Park High School