Summary
Overview
Work History
Timeline
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Destiny Wright

Baton Rouge,LA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Forever Forkner
01.2024 - 01.2025
  • I took inbound calls on inquiries about openings at the adult daycare.
  • Took messages and record-keeping.

Pharmacy Customer Service Representative

BroadPath Healthcare
09.2023 - 07.2024
  • Greeting customers over the phone and assisting them in a professional manner.
  • Answer questions about prescriptions and general pharmacy services.
  • Inform customers about medication instructions, side effects, and proper use of medication.
  • Remote

Healthcare Customer Service Representative

Teleperformance
08.2021 - 07.2022
  • Schedule appointments for patients using the electronic health records system.
  • Assist in checking the patient's insurance eligibility prior to their appointment.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Remote

Technical Support Representative

AT&T
10.2019 - 08.2021
  • Provided technical assistance to customers through phone, email, and chat support.
  • Troubleshoot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with the installation of new hardware and software applications.
  • Remote

Customer Service Representative

Health IQ
05.2018 - 10.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to customer complaints in a timely manner.
  • Gathered customer feedback through surveys, and used data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Remote

Timeline

Customer Service Representative

Forever Forkner
01.2024 - 01.2025

Pharmacy Customer Service Representative

BroadPath Healthcare
09.2023 - 07.2024

Healthcare Customer Service Representative

Teleperformance
08.2021 - 07.2022

Technical Support Representative

AT&T
10.2019 - 08.2021

Customer Service Representative

Health IQ
05.2018 - 10.2019

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Destiny Wright