Destiny (Desz) Sturgill
Kent,OH
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to achieving exceptional levels of customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Strong collaborator, consistently working alongside team members to meet sales objectives while fostering a positive and engaging store environment. Committed to enhancing the customer experience and contributing to overall business success.
Overview
7
7
years of professional experience
Work History
Barista (Formerly Shift Lead)
Starbucks
South Euclid, OH
08.2024 - 02.2026
- Maintained cleanliness and organization of workstations to ensure safety.
- Developed knowledge of menu items to assist customers with recommendations.
- Managed inventory levels and placed orders for supplies as needed.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered team collaboration to achieve high standards of service quality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Processed customer transactions efficiently using point-of-sale systems.
Team Trainer
Taco Bell
Bellevue, OH
08.2023 - 08.2024
- Mentored staff on Taco Bell's standards, ensuring compliance with food safety regulations and quality control measures.
- Collaborated with management to identify skill gaps and develop targeted training solutions for team enhancement.
- Demonstrated new products, procedures and techniques to employees.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Team Lead/ Trainer
Burger King
Bellevue, OH
06.2021 - 08.2023
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Collaborated with team members to enhance overall store performance and workflow efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Team Member
Taco Bell
Bellevue, OH
09.2020 - 06.2021
- Operated kitchen equipment to prepare food items according to safety standards.
- Assisted in inventory management by restocking supplies and minimizing waste.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Worked flexible hours across night, weekend, and holiday shifts.
- Implemented improved washing processes, reducing turnaround time for clean dishes.
- Followed supervisor instructions to complete tasks on time.
Team Lead/Trainer
McDonalds
Bellevue, OH
09.2019 - 03.2020
- Monitored employee performance, providing constructive feedback to enhance service quality.
- Maintained up-to-date knowledge of company policies and procedures, ensuring compliance across all training activities.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained high standards of cleanliness and hygiene throughout the cafeteria, adhering to food safety regulations.
Line Cook / Food Prep / Dishwasher
Track's End Restaurant
Bellevue, OH
05.2019 - 08.2019
- Managed food inventory, ensuring freshness and minimizing waste through efficient stock rotation.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Oversaw daily operations during peak hours, ensuring timely service and quality control.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Assisted in food preparation by cleaning and organizing kitchen tools and utensils.
- Monitored inventory of cleaning supplies and reported shortages to management.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Monitored portion control to maintain consistency and reduce excess waste during meal service.
Education
High School Diploma -
Bellevue High School
Bellevue, OH06-2019
Skills
- Ability to work in fast paced environments, quick with learning, adaptive skills, management experience, customer service, quick problem solving
- POS systems
- Solid problem solver
- Friendly and outgoing
- Positive and professional
- Team player
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Barista (Formerly Shift Lead)
Starbucks
08.2024 - 02.2026
Team Trainer
Taco Bell
08.2023 - 08.2024
Team Lead/ Trainer
Burger King
06.2021 - 08.2023
Team Member
Taco Bell
09.2020 - 06.2021
Team Lead/Trainer
McDonalds
09.2019 - 03.2020
Line Cook / Food Prep / Dishwasher
Track's End Restaurant
05.2019 - 08.2019
High School Diploma -
Bellevue High School