Destiny Fail /CSR
Winter Haven
Summary
I am a customer service representative, I currently hold a 4-40 license. License #: G042150 NPN #: 20849852 Im a quick and willing learner with people experience.
Overview
3
3
years of professional experience
Work History
Production Worker
Production Worker
07.2024 - 10.2024
- Prepared warehouse every morning, getting the job ready for the day
- This includes finishing/cleaning up any jobs from the previous day, assembling all the machines needed to make the product, clean and weigh material and anything else needed to begin the orders for the day
- Quality controlled each job with assistance of my co-worker's/supervisors all projects and then finished the job for the day
- As well as cleaned up material/machinery after
- Trained new hires, and was in charge of refilling and ordering new products when needed for the project or any other warehouse needs
Licensed Sales Producer
AllState
08.2023 - 05.2024
- Assisted insureds and new clients everyday explaining the importance of the coverages they're purchasing or currently have
- Grew as a customer service representative helping solve all issues on policies, as well as reissuing contracts as needed
- Upsold current policy holders on more products and suggested bundling
- Developed appropriate quotes based on risk information minimum of 120 quotes a month
- Hunted out new clients by calling daily as well as posting and giving out my business cards to companies stores etc
- Following up after every policy bound to insure there are no underwriting issues or confusions with the customer to keep retention at its best
Project Coordinator
Floor Interior Services
12.2022 - 07.2023
- Coordinated the job sites for the Technicians with the customers
- Began as a customer service representative grew into a project coordinator, forklift certified to prepare product's from our warehouse's for the installers before each job in the mornings
- Partnered with each store 1-3 days before each job to verify all materials are ready for the technicians to pick up
- If something was not ready or something happened to product I would also solve these issues and call every store around until we get what is needed to complete the job
- I dispatched the installers and provide them with their routes daily
- Communicated with each customer the day before, the morning of, during and after each installation to provide a smooth transaction to guarantee they're satisfied
- This also helped with second trips back out on a job
- Answered a-lot of Incoming calls from store managers, associates, and clients daily resolved issues as needed and built relationships with each person
- Followed up on all of our clients and sent text message, email, and phone call reviews after each job bringing our ratings ups and our customers satisfied
Childcare Assistant Teacher
Safe and Sound
03.2022 - 11.2022
- Trained and took classes for this profession became cpr certified as well as took DCF hours and classes
- Taught kids the learning curriculum
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Communicated regularly with parents about daily activities and behaviors.
Education
East Area Adult High School
Auburndale 2020
Skills
- Problem resolution
- Customer relations
- Call center experience
- Basic skills teaching
- Collaborative teamwork
- Project management
- Flexible and adaptable
Timeline
Production Worker
Production Worker
07.2024 - 10.2024
Licensed Sales Producer
AllState
08.2023 - 05.2024
Project Coordinator
Floor Interior Services
12.2022 - 07.2023
Childcare Assistant Teacher
Safe and Sound
03.2022 - 11.2022
East Area Adult High School
Similar Profiles
Rohullah RouienRohullah Rouien
Southern Star Windows at Production workerSouthern Star Windows at Production worker
Baljinder KaurBaljinder Kaur
Foley's Candies at Production WorkerFoley's Candies at Production Worker
Kevin HughesKevin Hughes
General Motors at Production WorkerGeneral Motors at Production Worker