Destiny R. Magee
Houston,TX
Summary
To provide top quality service while working in an environment where my experience in a variety of fields can contribute to the efficiency of the organization while establishing an opportunity for professional growth. Functional Summary Dedicated worker with training and experience in customer service. My goal is to obtain a permanent professional career in the medical field, where I can use my skills and my experiences to the fullest in order to advance and assist. Progressive experience in disability benefit administration processes, skills and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service.
Overview
8
8
years of professional experience
Work History
Dispatcher
Metropolitan Transportation Authority
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
Claims
Liberty Mutual/ Safeco
11.2021 - 09.2023
- File auto accident claims, update caller’s information with status calls and status updates about auto and property claims, set up rentals for customer’s, set appraisals, tows from accident and secondary scenes.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Managed high-volume calls, maintaining composure and professionalism in fast-paced environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Associate
Amazon Inc
04.2018 - 11.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in warehouse.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Leveraged technology to troubleshoot and track issues efficiently.
- Conducted periodical cycle counts to prevent potential inventory issues.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Opened loading dock doors, set dock plates in place and prepared area to receive products and supplies.
Education
Associate of Science - Medical Assisting
Med Vance Institute
Houston, TX08.2009
Associate of Science - Administrative Assistance And Secretarial Science
MedVance Institute
Houston, TX05.2008
High School Diploma -
M.B. Smiley HS
Houston, TX08.2006
Skills
Marketing
Contact
Houston, TX 77093
Education
true,Houston, TX,Houston, TX,Houston, TX,Houston, TX
Timeline
Dispatcher
Metropolitan Transportation Authority
09.2023 - Current
Claims
Liberty Mutual/ Safeco
11.2021 - 09.2023
Warehouse Associate
Amazon Inc
04.2018 - 11.2021
Associate of Science - Medical Assisting
Med Vance Institute
Associate of Science - Administrative Assistance And Secretarial Science
MedVance Institute
High School Diploma -
M.B. Smiley HS