Sonja Proffit
Anderson,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatcher
Guard Services USA
12.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with clients and affiliates to staff jobs
- Directed dispatching, routing, and tracking of security guards
- Collaborated with fellow dispatchers to maintain a seamless communication and shift transitions.
- Answer phone calls and respond to emails in a professional manner.
Content Creator
This Geeky Life
04.2022 - Current
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through authentic community engagement.
- Organized and hosted live Q&A sessions,building stronger connection with community.
- Used social media to promote events and build audience.
- Boosted brand engagement by creating compelling social media posts and campaigns.
Store Lead
Danger Room Games And Comics
08.2019 - Current
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Maintained records related to sales
- Opened and closed cash registers, balanced cash drawers
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Watched for and recognized security risks and thefts
- Maintained social media pages
General Manager
MHG Hotels LLC
01.2007 - 09.2018
- Established and maintained proactive human resource functions, complying with labor regulations
- Implemented and maintained open-door communication system, reaching employees across department lines
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances
- Provided clear direction and set priorities for accomplishing desired actions and results
Hiring Coordinator
Best Buy
08.2006 - 01.2008
- Allocated human resources, ensured appropriate matches between personnel
- Developed, administered and evaluated applicant tests
- Supervised and coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Conducted new employee orientation to foster positive attitude toward organizational objectives
Shift Manager
Blockbuster
08.2001 - 04.2007
- Taught newly hired team members and shift managers business policies and procedures
- Completed incident reports needed to document damage, theft or personal injury claims
- Tracked store inventories and replenished item levels by ordering new products
- Created staff teams and delegated work tasks to increase productivity
- Promoted store specials and limited-time offers to customers
Education
BFA - Creative Writing Exp
Full Sail University
Winter Park, FL07.2021
Skills
- Microsoft Office
- Marketing
- Customer service
- Social Media
- Data entry
- Content Writing
- Decision-making
- Health and Safety Procedures
- Active listening
- Delegation and Supervision
- Financial Forecasting
- Verbal and Written Communication
- Scheduling and Time-Tracking
- Payroll Management
- Staff Coaching and Training
- Time management
- Stress tolerance
Certification
- General Manager | Choice Hotels |2017
- Sonja M. Proffit | Choice Hotels | Host Certification | May2017
Timeline
Dispatcher
Guard Services USA
12.2022 - Current
Content Creator
This Geeky Life
04.2022 - Current
Store Lead
Danger Room Games And Comics
08.2019 - Current
General Manager
MHG Hotels LLC
01.2007 - 09.2018
Hiring Coordinator
Best Buy
08.2006 - 01.2008
Shift Manager
Blockbuster
08.2001 - 04.2007
- General Manager | Choice Hotels |2017
- Sonja M. Proffit | Choice Hotels | Host Certification | May2017
BFA - Creative Writing Exp
Full Sail University
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