Destyne Martin
Cincinnati,OH
Summary
Performance-driven and dynamic coordinator with over eight years of versatile experience in creating, developing, and executing effective improvement plans and strategies to implement growth across the organization. Demonstrated strong communication, interpersonal, and relationship-building skills in daily interaction with cross-functional teams with the goal of ensuring business development while building strong, lasting, and mutually beneficial relationships at all levels of the industry. Continuously served as a trustworthy role model with a focus on supervising, supporting, guiding, and motivating highly competent professionals to achieve assigned goals and increase overall performance. Regarded as an innovative professional with superior analytical thinking and organizational skills combined with an ability to coordinate and supervise daily operations, ensuring adherence to the business requirements, missions, standards, as well as regulations. Collaborative leader capable of prioritizing and multitasking in a fast-paced, deadline-driven environment, simultaneously maximizing efficiency and delivering high-quality results. Detail-oriented individual with the capacity to convey a variety of issues and subjects with awareness and sensitivity, looking to create a dynamic, ambitious team to contribute to the overall productivity and profitability of the organization.
Overview
17
17
years of professional experience
Work History
Enrollment & Match Support Specialist
Big Brothers, Big Sisters of Metro Milwaukee
Milwaukee, WI
10.2023 - Current
- Enrollment and Match Specialist is responsible for providing high-level customer service in the volunteer and parent/child enrollment and matching process while executing a high degree of independent judgment in accordance with the Big Brothers Big Sisters national standards of service to meet annual new match goals.
- The EMS produces successful outcomes in new matches, match quality, documentation quality, processing time, and customer satisfaction.
- The Match Support Specialist is responsible for achieving Big Brothers Big Sisters’ outcomes by providing high quality support to volunteer mentor/child matches.
- Conduct volunteer enrollment including individual orientations, interviews, and completion of enrollment processes.
- Recommend home visit if necessary and complete as indicated.
- Conduct parent/child enrollments including in-home interviews, child safety education, and completion of enrollment processes.
- Assess and refer families for alternative or additional services as needed.
- Meet established monthly and annual goals for new matches, match quality, documentation quality, processing time, and customer satisfaction.
- Maintain accurate paperwork and data entry into agency web-based system for each participant, according to agency standards including completion of necessary surveys.
Family Service Worker
Hamilton County-ESC
Cincinnati, OH
01.2023 - 09.2023
- The position involves providing case management services to families and children, building and maintaining positive relationships with families, facilitating family involvement and engagement in program activities, and ensuring adherence to Head Start Performance Standards and HCESC Policies and Procedures.
- Demonstrates a comprehensive knowledge of social work.
- Maintains professional boundaries in relationships with staff and families by distinguishing between others' needs and one's own, guarding against abuse of power and sexual misconduct, and using appropriate language.
- Works as a team member with program personnel to ensure all service area requirements are met to carry out the goals and objectives of the program.
- The ability to relate to persons with diverse educational, socio-economic, and ethnic backgrounds.
- Employs a culturally competent and flexible approach when working with those from various cultures.
- Demonstrates respect for others by sharing information objectively and non-judgmentally and adjusting verbal and written communication strategies for different audiences.
- Advances program practice by promoting a positive working environment and working collaboratively with other staff to understand and support the adoption of best practices for children, families, and staff.
Resource Coordinator
Activities Beyond The Classroom (ABC)
Cincinnati, OH
10.2021 - 01.2023
- Supported the district-wide community learning center initiative of creating schools as the center of community, the resource coordination is responsible for initiating and facilitating while maintaining programs and strategies that are aligned with the school academic goals, as well as youth and community development objectives.
- Required to develop, promote and further the wisest use of community resources to create optimal positive impact by enhancing communities and individual assets.
- Meeting critical human service needs, and promoting long-term community solutions.
- Participated as key leader in the school needs assessment process to identify gaps in service for students, family and community members.
- Engaged community leaders in partnerships that meet critical needs and support student achievement and families success.
- Integrate and align resources to Community Learning Center goals.
- Successfully maintained and updated agreements for all partners and programs, (using CLC partnership agreement) and include outcome measurements against CLC goals.
Group and Cooperate Mentor Coordinator
Cincinnati Youth Collaborative (CYC)
Cincinnati, OH
08.2017 - 09.2021
- Highly competent professional with strong interpersonal skills, in charge of counseling individuals to help them understand and overcome personal issues affecting their educational as well as vocational situations.
- Efficiently managed cases of 300 mentors and 500 mentees to increase productivity and initiate positive change at all levels.
- Devised goals as well as objectives concurrently collaborating with multi-departmental teams to meet and exceed established expectations.
- Frequently incorporated empathy and a personalized approach into communications with mentors and mentees, functioning as a role model, teacher, counselor, advisor, sponsor, and ally to diverse groups of people.
- Responsible for establishing curriculums for mentors and mentees in order to facilitate the development of strong relationships.
- Successfully developed numerous curriculums focused on life skills, anti-bullying, and financial literacy.
- Organized and implemented cooperative ideas with teams of five adept professionals in order to provide adequate execution of the organization’s mission.
- Monitored and documented behavior of numerous individuals during after school program and served as a positive role model.
- Developed and maintained positive relationships with assigned program participants and their families.
Paraprofessional
Cincinnati Public Schools
Cincinnati, OH
08.2016 - 08.2017
- Detail-oriented teacher’s assistant accountable for acting as an encouraging and nurturing influence for students during lessons.
- Demonstrated effective communication skills while empowering children with IEP by assisting them in enhancing their social and academic achievements and preparing them for real-world situations.
- Assisted with lesson planning, grading assignments, and producing progress reports on each student on a regular basis, demonstrating a strong dedication to the achievement of each student.
- Demonstrated genuine care for students, efficiently distributing services to ensure thriving in school, resulting in students’ graduation scores of 3.5 and higher.
- Assisted teachers with conducting lessons and developing materials increase productivity and implement growth of the students in each section of their lives.
- Efficiently planned instructional design learning modules based on learners’ age and demands.
- Prepared lesson plans oriented towards students’ learning and engaging.
- Successfully planned and fulfilled lesson plans, providing a safe, interactive, and stimulating learning environment.
- Regarded as an expert coordinator and teacher’s assistant able to adapt to constantly fluctuating workloads.
Fit For Life Program Leader
LeBlond Boys and Girls Club
Cincinnati, OH
09.2009 - 08.2015
- Highly organized program leader accountable for serving as a mentor to students with technical knowledge and skills in the form of physical fitness and health education.
- Developed and utilized curriculums focused on the health, fitness, and wellness of each individual.
- Responsible for presenting and teaching necessary skills that participants will need to involve in regular physical activities outside of physical education class.
- Proven track record of success in delivering outstanding performance and acquiring the expertise essential for paving the way from assistant to the director of the organization.
- Encouraged students of all levels and abilities to adopt healthy lives through interesting and meaningful activities.
- Developed a new curriculum for improvement of the overall state of program participants, which is currently being used within the club.
- Created lesson plans in accordance with school-wide curriculum standards.
- Delivered outstanding interpersonal skills by promoting teamwork through group sports activities and partner-related games.
Girl Scouts of Western Ohio
AmeriCorps program Public Allies
Cincinnati, OH
09.2014 - 07.2015
- A dynamic professional capable of effectively working independently and in a team setting while meeting deadlines and maintaining confidentiality during the execution of assigned tasks.
- Proficient in interacting with other scouts, setting and meeting goals, concurrently taking an active part in self-esteem-building activities, and encouraging members to be innovative.
- Displayed strong management skills through handling event coordination and organization of field trips.
- Participated in outreach programs focused on self-care and anti-bullying.
- Provided new opportunities for personal and community success to promote self-esteem and servitude.
- Coordinated and managed program activities to promote compassion, courage, confidence, character, leadership, entrepreneurship, and active citizenship.
- Planned and carried out field trips to local events put on by communities and Girl Scout Council events.
- Observed the performance of other participants, and dutifully recorded relevant data to assess progress and implement further growth.
- Showcased strong leadership skills by being in charge of 10 schools and application processes.
- Regularly designed and led age-appropriate activities for diverse grade levels of participants.
Education
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Cincinnati, OHMaster of Executive Leadership and Organizational Change (ELOC) -
Northern Kentucky University
Highland Heights, KYSkills
- Leadership skills
- Time management
- Forecasting
- Business development
- KPI and CRM
- Commercial awareness
- Problem-solving skills
- Talent development
- Interpersonal skills
- Strategic thinking
- Decision-making
- Communication skills
- Training and mentoring
- Negotiation skills
- Analytical thinking
Timeline
Enrollment & Match Support Specialist
Big Brothers, Big Sisters of Metro Milwaukee
10.2023 - Current
Family Service Worker
Hamilton County-ESC
01.2023 - 09.2023
Resource Coordinator
Activities Beyond The Classroom (ABC)
10.2021 - 01.2023
Group and Cooperate Mentor Coordinator
Cincinnati Youth Collaborative (CYC)
08.2017 - 09.2021
Paraprofessional
Cincinnati Public Schools
08.2016 - 08.2017
Girl Scouts of Western Ohio
AmeriCorps program Public Allies
09.2014 - 07.2015
Fit For Life Program Leader
LeBlond Boys and Girls Club
09.2009 - 08.2015
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Master of Executive Leadership and Organizational Change (ELOC) -
Northern Kentucky University