Overview
Work History
Education
Skills
Timeline
Generic

Destynee Abair

Sioux Falls,SD

Overview

8
8
years of professional experience

Work History

Night Auditor

Choice Hotels
Sioux Falls, SD
05.2024 - Current
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Prepared detailed audit reports at the end of each shift.
  • Received payments from customers via cash or credit cards.

Food Service Assistant

Sanford USD Medical Center
Sioux Falls, SD
02.2024 - 06.2024
  • Delivered food trays to patients in hospitals or residents in nursing homes.
  • Kept records of inventory levels for ordering purposes.
  • Measured ingredients necessary for specific food items being prepared.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
  • Provided customer service by taking orders from customers and answering questions about menu items.
  • Portioned and wrapped food or placed directly on plates for service to patrons.

Service Call Center Agent

Telnet Marketing
Athens , GA
10.2016 - 01.2024
  • Oversaw warranty counseling process to manage expense controls.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Consulted with customers to resolve service and billing issues.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Followed up with customers after phone conversations ensuring that all queries were resolved satisfactorily.
  • Generated reports related to call volume, customer wait times, agent performance.
  • Answered customer inquiries via telephone and email, providing accurate information in a timely manner.

Education

High School Diploma -

Central Gwinnett HS
Lawrenceville, GA
05-2012

Some College

Skills

  • Effective Issue Management
  • Generating Reports
  • Guest Services
  • Service Excellence
  • Maintenance Performance Monitoring
  • Administrative Support

Timeline

Night Auditor

Choice Hotels
05.2024 - Current

Food Service Assistant

Sanford USD Medical Center
02.2024 - 06.2024

Service Call Center Agent

Telnet Marketing
10.2016 - 01.2024

High School Diploma -

Central Gwinnett HS

Some College

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Destynee Abair