Tony L Gwinn
Graham,NC
Summary
Experienced Hotel Manager with 10+ years in hospitality. I am proficient in scheduling, following budgets, coaching and mentoring new team members along with a proven track record of providing excellent customer service while overseeing all operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Night Auditor
Quality Oil LLC/Hampton Inn
08.2024 - Current
- Preparing and concluding daily statements and reports, balanced all group accounts, balanced cash and check transactions, and resolved accounting discrepancies.
- Handled guest complaints and followed up with guests to ensure satisfaction.
Front Office Manager
Atma Hotel Group
01.2021 - 07.2024
- Managed and coordinated hotel staff to ensure that all guests received excellent service and satisfaction.
- Implemented innovative strategies to improve operational efficiency and effectiveness.
- Developed and maintained a high standard of excellence in customer service and satisfaction.
- Working within budgets to minimize labor costs and CPOR for the hotel.
- Sales efforts to coordinate the front desk with all upcoming groups and events taking place at the hotel.
Front Desk Agent/Night Manager/Auditor
12.2008 - 01.2021
- Preparing and concluding daily statements and reports, balanced all group accounts, balanced cash and check transactions, and resolved accounting discrepancies.
- Handled guest complaints and followed up with guests to ensure satisfaction.
- Certified and able to work under Quality Inn, Holiday Inn Express, Hilton and Hampton properties.
- Performed Task Force for the company by traveling to the various hotels in the portfolio, assisting with training and managing the teams as needed.
Material Handler
Heritage Environment Services
10.2005 - 10.2008
- Assisted in segregation of chemicals by hazard class, packing compatible materials in appropriate containers and preparing them for transportation.
- Completed necessary paperwork per job and turned it in to my supervisor.
Education
High School Diploma -
West Mecklenburg High
Charlotte, NC06-1987
Skills
- Team building and supervision, Interpersonal and communication skills, Creating and implementing successful training programs, Recruiting and managing staff, Meeting financial goals through cost control, and Exceeding customer expectations with quality service
- Issue handling
- Data entry
- Hospitality services
- Team management
- Scheduling and calendar management
- Customer service
- Effective multitasking
- Workflow optimization
- Reservation management
- Inventory control
- Guest relations
- Employee supervision
- Complaint handling
Certification
ON Q Systems, Oracle Systems, Choices Systems, Safe Serv Certified, CPR, PEP.
Timeline
Night Auditor
Quality Oil LLC/Hampton Inn
08.2024 - Current
Front Office Manager
Atma Hotel Group
01.2021 - 07.2024
Front Desk Agent/Night Manager/Auditor
12.2008 - 01.2021
Material Handler
Heritage Environment Services
10.2005 - 10.2008
High School Diploma -
West Mecklenburg High