Desyree Rivera

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cabin cleaner / detailer

Cleaning pit cock for pilot

Cleaning galley and bathroom

Organizing seat belts and performing security check

Changing pan flips vacuum carpet

Office maintenance

Cleaning break room and cargo office for southwest airline

Disposing garbage and performing all inventory of cleaning supplies

Cleaning hanger building and all small office of mechanics

• Assisted travelers in navigating airport terminals, efficiently escorting them to gates, baggage claims, and ground transportation.
• Facilitated seamless boarding processes by verifying tickets, checking identification, and assisting with luggage storage as needed.
• Conducted safety demonstrations before each flight, ensuring that all passengers were well-informed on emergency procedures.
• Supported fellow team members in handling medical emergencies, administering first aid, and coordinating with ground personnel for assistance when needed.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Maintained a clean and sanitary work environment in accordance with health department standards, preventing contamination risks.
• Evaluated patients'' progress regularly, adjusting meal plans as needed for optimal health outcomes.
• Coordinated with kitchen staff to prepare meals in a timely manner, contributing to smooth daily operations.
• Collaborated with healthcare professionals to ensure patients received appropriate nutrition for their medical conditions.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Championed initiatives focused on continuous process improvement to drive operational excellence within the call center.
• Monitored call center metrics, implementing improvements to increase efficiency and productivity.
• Improved overall operational efficiency by identifying process improvements within the call center environment for increased productivity levels.
• Reduced average handle time with targeted coaching sessions, improving overall call center efficiency.
• Analyzed and developed service goals for in-bound call center.
• Adapted quickly to changing priorities within the call center environment without sacrificing quality or efficiency in task completion.
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• Exceeded performance metrics consistently, contributing to the overall success of the call center team.
• Maintained high-quality customer service by adhering to call center policies and procedures.
• Managed high-volume call center environments, maintaining professionalism under pressure and ensuring efficient issue resolution.
• Collaborated with team members to develop new initiatives that improved overall call center performance.
• Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.