DETA GRAHAM
Plano,TX
Summary
I am a motivated insurance professional with four years of outstanding customer service experience, providing excellent service while sharing the knowledge acquired over years of practice and education with empathy and kindness. I have a positive attitude with the ability to build strong customer relations while remaining adaptable to change and taking initiative in my continuing education to make sure I can go above and beyond for customer satisfaction.
Overview
9
9
years of professional experience
Work History
Consolidated Claims
State Farm
07.2021 - Current
- Examined ERS claims to determine insurance coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Trained other claims staff members on proper handling and evaluation of claims
- Handled Agent calls about Consolidated Claims process.
Retention Specialist II
CCC
10.2019 - Current
- Provides excellent service to policy holders while assisting them with updating policy coverage, taking payments, and handling complex billing questions
- Communicates professionally and with empathy.
Brand Ambassador
State Farm Insurance
12.2014 - 03.2020
- Raised brand awareness and increased sales by promoting products and implementing marketing campaigns
- Ability to gather feedback and provide innovative insight
- Communicated effectively with varied audiences.
Education
Licensed in Esthetics -
International Beauty College
Garland, TX01.2005
John Marshall High School
San Antonio, TX01.1994
Skills
- Great communication and interpersonal skills
- Excellent organizational and multi-tasking skills
- Microsoft Office
- Strong work ethics
Personal Information
Title: Retention Specialist II
Awards
State Farm Customer Champion
Remarkable Award
Happiness Ambassador 2019-2021
Wellness Ambassador 2023-present
Good Act Award
Timeline
Consolidated Claims
State Farm
07.2021 - Current
Retention Specialist II
CCC
10.2019 - Current
Brand Ambassador
State Farm Insurance
12.2014 - 03.2020
Licensed in Esthetics -
International Beauty College
John Marshall High School